Retail

The opportunity that comes with a Vodafone Retail career

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Retail

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blogs

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7/9/2020

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I started my career with Vodafone at the age of 20, when I realised that I needed to get a part-time job to support my studies whilst at University in London. Luckily for me, I was offered a Retail Adviser position in the Lewisham store and that’s where it all began.  When I finished my studies, I decided to continue my career with Vodafone, increasing my hours to full-time. I worked hard and moved up through the ranks, being given the opportunity to manage my own small store in Birkenhead within 4 years. I went on to manage multi-site stores, which meant looking after several teams and then had the opportunity to manage the Liverpool Experience Elite store, which I loved! That store was based in a busy city centre and had a large team of around 20 staff. We were set challenging targets, but we all worked hard and together we achieved some great results.  As part of my own personal development, I signed up for an HR Level 5 CIPD Diploma in my own time, which came in handy managing a large team. I found the course so fascinating, that I decided to explore a career change within Vodafone and with the support of my Regional Manager, I was successful in securing a Consumer Resourcing Specialist role within HR. Being part of this team for the last year has been so interesting and has given me a really good insight about recruitment. I’ve been mainly recruiting for our Retail stores, so I’ve been able to put my knowledge of working in store to good use when looking for talented Advisers to join our teams.  It’s now time for a new challenge and I’ve decided to do something different; I’ve joined the Vodafone Partner Franchise Programme. This means I’ve become my own boss and have my own Vodafone franchise store in Altrincham. I’m the business owner, so I’m responsible for managing the P&L and have freedom to make business decisions, as well as leading the team. It’s a big change and that might sound a little scary to some, but I have the support of a great brand and I can use the skills I’ve gained throughout my career to now run my own business. I’m very ambitious, so I’m looking to take on another store or two very soon, watch this space!  Working for Vodafone for 17 years has been amazing and I’ve loved every single moment; from winning competitions, including a trip to Lapland, to making some fantastic friends, as well as having met my partner, Dan, along the way! I think if you have the motivation and passion, combined with the training, support and development that Vodafone provides, then it’s possible to achieve whatever you want. What a great journey it has been and it’s not over yet!  To find out more about a career with Vodafone Retail here: Retail Careers   

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Hi, I’m Husnara and this is my career journey with Vodafone, from starting in store as a part-time Adviser, to becoming my own boss, owning a Vodafone franchise store…

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Reviving Vodafone’s Retail

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Retail

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blogs

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6/15/2020

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“March 23rd, a date I’ll never forget. The call came in, I have to close all my retail stores across England, Scotland, Northern Ireland and Wales. The overall feeling was of sadness. Being in stores was all I knew, for more years than I’d like to admit and I was so used to waking up in a hotel bed 2/3 times per week and being ‘out and about’, it was my true passion.      My first concern was to make sure my team was calm and feeling ok and then get my stores (over 200) locked in safely and all the stock moved to a central location. And that’s when the new normal started. As a company, and a team, we had one mission, to #KeeptheUKConnected and we soon adapted to new ways of working.           I’m proud to say we closed all our stores and successfully moved our huge task force to remote working! We sent out thousands of laptops to all individuals in our teams and quickly moved into weekly briefings via video. While stores were closed, we trained individuals on Webchat so they were able to continue to support customers and safely work from home.     Since we closed the retail stores, I think we’ve have done a phenomenal job looking after our customers, and importantly, we have all learned a new skill; online support is something we may keep doing in our retail stores in the future!    What else went well?  I think we’ve learned to communicate even better. We held mass briefings, we collected surveys, we spent more time than ever checking in with each other and making sure everyone was doing ok. We even had a couple in the team leave in lockdown to move to other departments so we had an online leaving party after work which included telling stories and reminiscing – it was lovely!     What didn’t go well? It was difficult for our employees with children so we had to work around that, for example, we found that a 7.30 am call didn’t work as that was the time the kids needed support, so we moved to 8.30 am. Simple changes like that removed a lot of pain for parents and carers. It was hard just heading to that chair in the home office each morning and knowing I’d be sat in front of a screen or on the phone all day, motivation has been a real struggle. However, we got there by checking in on each other more and for me walking more, I now do well over 10k steps per day by having a walk at lunchtime and then after work!    We’ve learned to talk more, to take regular breaks, to not work into the night-unless we were dealing with any last-minute changes and to communicate better. Vodafone has been superb in finding all the team worthwhile work, helping with our wellness, supporting colleagues that needed help and I feel sure we will come out of this situation stronger and looking at things in a different way       Where are we now? Some of our stores are open and I’m so excited to say that! We’ve made sure our stores are as safe as possible for both customers and colleagues, we’ve completed health and safety checks and we’ve trained our staff on new ways of working with social distancing in place!    It’s been a real journey but I’m proud to work for Vodafone, now more so than ever.”    For more information on our stores re-opening, head over to our Newscentre page. 

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Having closed our retail stores for almost 4 months due to COVID-19, Vodafone’s stores are now open! Lee Taylor, Retail Divisional Manager tells us about his lockdown experience and how excited he is for the future of retail.

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Balancing working and parenting through COVID-19!

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Retail

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blogs

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6/5/2020

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“I’m Fay Walker. I have been with Vodafone for 7 years and I am one of the Retail Regional Managers in the North division, leading 26 stores, including 9 Partner Agent businesses. Usually, my day to day would be in the car early travelling from store to store, working with the retail teams to support commercial and customer performance. With lockdown restrictions in place, we were unable to visit stories and my role has been done entirely from home.    Our biggest challenge was going from trading stores, to then suddenly closing the stores down safely and securely when the lockdown came. This also included reopening the region virtually as a web-based connectivity centre to support our contact centres. Setting up this virtual environment meant sending laptops out safely to all our teams’ home addresses, challenging enough you may think, but I have had a rather sassy toddler helping me out twenty four seven!   I’m really lucky that I don’t have any home schooling to try and do and my son isn’t very interested in craft – but he seems to have developed a fascination with all the dangerous items in my house, garden and garage, and keeping my eye on him while trying to work has been very tricky! I have come off Skype calls to find him applying my lipstick as eye liner saying “mummy I look just like you”.   Vodafone has been brilliant in easing my concerns when we first got the news that nursery would be closed and I have been able to work 100% from home with no problems. As have all the parents in the retail store teams. Flexibility for me to work around my son’s natural sleep pattern and routine has been really effective – so I do lots of work from 6am before he gets up and multitask through breakfast time up until lunch. We have an extended lunch break together and we go out for our daily walk to Dinosaur Mountain (just a hill near our home), then he has an afternoon nap for 3 hours and I get all the rest of my work done; carrying on working when dad gets home. Should I have needed to, Vodafone offers parental leave which I could have used in daily or weekly chunks to ease the pressure, and of course moving my holidays would also have been an option. I can’t lie and say it’s not been stressful – but that’s all been down to anyone hearing mummy 16,736 times a day! Not the work.   So between the incredible flexibility of Vodafone and some creative solution based thinking (as well as lots of YouTube parenting and sugary bribes), it’s been really achievable to continue to perform my role all through the lockdown.” To find out more about our retail sector click below. Learn More   

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Vodafone’s Fay Walker talks remote working as a Regional Retail Manager, dinosaur mountain and sweet brides, as she balances parenting during lockdown and work-life.

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Meet Rebecca - Assistant Store Manager & Mum

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Retail

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blogs

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3/20/2020

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Rebecca has worked in our Bluewater Store for 5 years, starting as a Retail Adviser and now successfully fulfilling the role of Assistant Store Manager. Before Vodafone, Rebecca had worked in a few part-time retail positions, but she never found a job she loved until she came to Vodafone. She had left school, was looking after her 3-year-old son and 8-month-old daughter and needed a company where she could build her career – so she took on a part-time contract with us! She is grateful that her Senior Store Manager, Ronnie, continuously supports her progression and development whilst also having a healthy work-life balance enabling her to spend quality time with her Children. Looking back, Rebecca says that she would have never imagined she would be where she is now when she joined the company and is proud of her quick progression from a retail adviser position to a managerial position within the company.She loves working for Vodafone because there is a supportive culture across the brand, many incredible opportunities available and fantastic benefits up for grabs (i.e. discounts on holidays and parental leave policy). Rebecca adores the career she has built in the retail team as she enjoys helping people and has naturally thrived in a customer-based environment. What's next? In the near future, Rebecca would love to have a store of her own and fulfil the position of Store Manager. There is also the potential for her to progress into Head Office opportunities in the more distant future. For now, she is excelling in her retail career and wants to continue her focus there. Like to know more about joining one of our retail teams? Click the button below.   Search for Retail roles here

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Find out how Vodafone have supported Rebecca progress her career whilst looking after her family.

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“I’m extremely honoured to be working for one of the most diverse and inclusive companies"

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Retail

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blogs

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2/5/2020

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“Hi, my name is Sam and I’m the Assistant Manager at the Vodafone Partner Store in Exeter. I’ve worked for Vodafone for the last 5 years. I am in a same sex relationship and have been happily with my partner for the last 13 years. We have 2 dogs Millie and Daisie (both show cocker spaniels) that are the most spoilt dogs in the UK, they eat better than me and my Partner do! I started my career with Vodafone as a Sales Adviser in a newly opened store in Exmouth. I worked hard and kept hitting my KPI’s each month and was rewarded immensely with fantastic bonus opportunities and a full-time position. I was soon offered a six-month secondment role as a Tech Expert at the Newton Abbot store and then I joined the Exeter Store as a Business Adviser; this is one of the busiest stores in the South West. I am still based in Exeter to this day but I have managed to work my way up to Assistant Store Manager. I’ve found the journey really rewarding, especially seeing members of staff that join Vodafone and watching them grow with the aid of coaching and training from Managers. We all pull together as a family unit rather than work colleagues and it’s brilliant to be a part of.  Around 2 years ago I was offered the chance to become an LGBT+ Ambassador for Vodafone. This extra position has brought out the best in me, firstly as a person and secondly as a Manager. I work closely with our Divisional Manager Mark McKenzie and one of our Regional Managers Cathy Corr to promote what a diverse and inclusive company Vodafone is. I have attended Stonewall training programs and have helped deliver LGBT+ discover events at HQ for all our Graduates that come and work for Vodafone. Vodafone even became the main sponsor of Exeter Pride in 2019, which was a personal highlight for me. I am extremely pleased and excited to be working for one of the most diverse and inclusive companies I have come across in my adult working life. The career opportunities I have been given so far are second to none!” Search Retail Jobs

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Meet Retail Divisional Head, Mark McKenzie…

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Retail

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blogs

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11/8/2019

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“I’m the Vodafone Divisional Head of the South retail estate and have been in post for the last 4 years, having worked as a Vodafone Regional Manager before this. My every day includes overseeing all our stores across the South of the UK, delivering over 100,000 new sales per month and looking after the well-being and careers of 1800 retail colleagues. I have a strong team of 10 Regional Managers, who support me in driving these results and I work alongside 80 great Partners and growing, who run Vodafone stores as their franchise businesses. My career within retail spans 28 years – I don’t look old enough, I know! I started working in the stockroom of Dixons in the Bury St Edmunds store and from there have spent 24 years in the frontline, progressing from Store Manager, Store Director, Regional Director and now Divisional Head. My role is very rewarding. The parts I enjoy most are seeing people progress, develop new skills and I love supporting our teams to help enhance their quality of life through a great work-life balance! We offer career opportunities, not only local but global, with unlimited bonus earning potential!  Like any role, it doesn’t come without its challenges and it can be tough at times. I think one of the biggest challenges is continuing to champion retail as a great place to work. It’s sadly not always seen to be a career path, but there are some good examples within our business and across the wider retail industry of individuals that have achieved great things. I have many employees within our South Division that have progressed their career with us and several of my Regional Management Team are a testament to this. We’re always on the lookout for great talent to join our stores as our estate continues to grow. So, what makes a great Retail Adviser? Somebody who likes dealing with people, day in, day out; who enjoys building the right solutions for customers and creating customers for life, not just transactions.  I feel very strongly about ensuring our workplace is all-inclusive and that people can be themselves at work. I’m an ally of our LGBTQ+ network and work with the Diversity and Inclusion team weekly. Together, we’re passionate about continuing to make Vodafone the number 1 best place to work! When I’m not working, I enjoy spending time with my wife and 3 kids! As a family, we’re very active and we’re keen on gymnastics, dirt biking & climbing. I watch, rather than take part!” If you’d like to know more about joining one of our teams please click the button below.   Search for Retail roles here

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We recently caught up with Mark McKenzie, one of two Divisional Heads for our Retail estate to find out more about him and what a day in the life of his role looks like.

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Meet Shazia from our Oxford Street Experience Store

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Retail

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blogs

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10/25/2019

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We recently caught 5 minutes with Shazia Kaseur, who works in our Oxford Street Experience Store, to find out what a day in the life of a Retail Adviser at Vodafone truly looks like. So Shazia, can you tell us a bit about yourself… “I’m currently a twenty-hour Retail Adviser, in the amazing Oxford Street Experience store. I’ve worked for Vodafone for two years. You’re probably thinking I’ve come from a typical sales background, but you couldn’t be more wrong. I worked at Boots before Vodafone as an optical consultant. It was a fun job, I enjoyed interacting with and talking to customers. However, I was always looking for a challenge, something to take me to the next level within my career. That’s when I decided to apply for a role at Vodafone and began my journey in sales." What do you think makes you so successful in your current role and what advice would you give to others? “I’ve developed my service and sales style, this has led to my success. I have been fortunate enough to work alongside some great people to learn from. If you are considering joining the wonderful retail team my advice to you would be; you need to have great people skills and have the confidence to approach individuals. Secondly, you’ll be expected to have excellent product knowledge, so you'll need to ensure you’re always learning. Finally, you need to be confident, especially within a sales environment! My proudest sales moment to date is signing up seventeen new connections in one day! Not too bad if I say so myself. If you’re looking for an opportunity that will challenge you and help you grow Vodafone is the place to be. Go ahead and apply for a role, you won’t be disappointed.”   Search for Retail roles here

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We recently caught 5 minutes with Shazia Kaseur, who works in our Oxford Street Experience Store, to find out what a day in the life of a Retail Adviser at Vodafone truly looks like.

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Meet Memed from our Oxford Street Experience store

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Retail

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blogs

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10/23/2019

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 We caught a sneak peek inside the life of Memed Brusk, a Business Adviser in our Oxford Street Experience Store. “Hi, my name’s Memed Brusk and I’m a proud Business Adviser within our Oxford Street Experience store. I enjoy working at Vodafone and have been here now for a few years. I wasn’t always a Business Adviser, I started within Sales. You’re probably thinking, where did Memed work before Vodafone, EE? Three? O2? Not even close, I was working as an engineer. After that, I was working within my family business which I did for eight years. I knew deep down that I needed a new challenge, a new venture, something that’s going to be exciting yet testing at the same time. So I decided to apply for a role at Vodafone! It’s been an amazing journey, from joining as a Sales Adviser to becoming a Business Adviser. Vodafone saw that I had the potential to succeed within this role and I’m extremely grateful. I’m able to build a relationship and converse with anyone who visits my store easily and I think that’s where my success has come from. I like to engage in conversations around different topics with people from all walks of life, as well as keeping up to date with current and historical events. This enables me to build rapport and engage with customers immediately and have a variety of conversations which will then lead to more sales. If you’re looking to work for a company where you can have unlimited career possibilities with the opportunity to progress, then Vodafone might just be for you.” Find out more about how you can join the retail team. Search for Retail roles here

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We caught a sneak peek inside the life of Memed Brusk, a Business Adviser in our Oxford Street Experience Store.

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Retail trainer career development

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Retail

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blogs

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7/31/2019

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One of the key things for me when considering changing employers, just under 2 years ago, was that I wanted to find an employer that I could grow and develop with, that would provide me with numerous opportunities and would support me in my career plan and progression. This led me to Vodafone. The way that Vodafone encourages staff, not to just succeed in their careers, but to positively thrive, is a highly attractive offering. When I met Shane Byrne, a Retail Trainer for Vodafone, his career achievements epitomised what I feel Vodafone stands for as an employer. Shane started his Vodafone journey 11 years ago in our Oldham store, whilst at university. He was studying Sports Coaching - nothing at all to do with the telecoms industry. He was a self-confessed typical student, "just looking to earn a bit of beer money at the weekend". He was planning to become a PE teacher after graduation.However, when he graduated, he decided to stay on in the store and increase his hours. He soon found that his talent in the retail sales industry, coupled with his passion for Vodafone was very lucrative and when offered a step up in to a Technical Expert role, he was keen to progress and jumped at the chance. From this point in his career, Shane went from strength to strength, running a help and advice desk in the Trafford Centre store, being promoted into an Assistant Store Manager position and then taking a secondment in a different store as a Store Manager, commuting 90 minutes both ways, as he loved it so much.He was soon offered a permanent Store Manager role closer to home and since then he has managed various different stores including Bolton, Bolton Middlebrook, Newcastle under Lyme, Accrington and Blackburn.Shane has now achieved his proudest moment (so far…) having landed the role of a trainer. Competition was rife (somewhere in the region of 1000 applicants) but Shane's dedication and winning mind-set resulted in this achievement. Whilst he is not planning his next move currently, Shane is confident in the knowledge that as soon as he is ready, he will be fully supported, and with the help of his line manager will be able to take his next step on the career ladder. For me, this story is inspirational and such a great reason to work for Vodafone. There are no limits, if you work hard, have the right attitude and commitment, the future is REALLY exciting…I'm ready, are you?

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We met with Shane Byrne, a Retail Trainer for Vodafone, his career achievements epitomised what Vodafone stands for as an employer.

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Meet Lee Taylor, Retail Divisional Head
Meet Lee Taylor, Retail Divisional Head

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Retail

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blogs

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1/24/2018

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I started with Vodafone in 2009 after a lifetime working in retail in large DIY and food stores. My first role in Vodafone was as a Regional Manager, and next I took on projects to stretch and develop me before moving to a Head of Central Operations role in Newbury. After that, I was very lucky to have the chance to become Divisional Head of London before moving back to the North in 2016. What I love about being at Vodafone is that every day is different, whether I’m talking to a customer about Pay Monthly, Pay as You go, Internet of Things , Home Broadband and other services. I love the people here too – our teams in stores are so engaged and love having fun at work. I work with a brilliant consumer leadership team who support each other day in, day out. In my first 18 months in my role as Divisional Head in the North I was lucky enough to visit all my stores which meant I got to meet thousands of people across all parts of the country. It’s a busy job. I look after around 170 stores, from the Midlands up to Elgin in the North of Scotland and across to Northern Ireland. I split my time out on store visits or working out of our Head office in Newbury and our hubs in Manchester, Stoke and Newark. Thankfully, I’m supported by 9 Regional Managers who look after 15-20 stores each. I also work alongside a number of Partner Agent who run some Vodafone stores as their own business. I also sit on the North West Regional Board where I work with my colleagues from Networks, Enterprise, Strategy and Planning, Marketing and Customer Care. We come together once per month to ensure all we focus with a joined up approach to ensure we make the North West of the country the best as we can for our customers. My team and I try to do a Give Something Back day a couple of times a year to support local charities. It’s something we all find really satisfying and it’s great to feel I can contribute to the community by working with my employer. Out of work I’ve just retired after 15 years of coaching junior football teams so it’s great to have my Saturday and Sunday mornings back, I also spend time travelling the country supporting Manchester City when I’m not busy doing retail stuff!!!

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Lee looks after 170 Vodafone stores, from the Midlands to Elgin in the North of Scotland, with the help of 9 Regional Managers and a very supportive boss. He tells us what it’s like to move through the ranks at Vodafone, building relationships with customers and colleagues alike.

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Meet Brandon - Senior Store Manager
Meet Brandon - Senior Store Manager

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Retail

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blogs

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11/9/2017

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I am happy at Vodafone because I can be the person I truly am and share my experience with my team to support their careers. by Brandon My journey so far:I worked in customer service in previous jobs with previous companies but had never worked in sales and I was really interesting in doing so, I wanted to work for a reputable brand after working for M&S and chose Vodafone. I remember to this day in my interview being told by my line manager that you can take your career as quickly as you want to providing you put in the hard work. My line manager at the time told me that she had worked her way from a part time adviser after university to a Store Manager in 8 years – I loved the idea of the career prospects. And now, I have a great story to tell doing numerous different roles in the 8 years I have worked for the company. It’s an extremely rewarding company to work for and there is support in any direction you turn. Whilst it’s challenging at times, it’s hugely rewarding. If you are looking for a career it is the place to be. I have recommended numerous friends and family to work for Vodafone already and will continue to do so.I started off working 20 hours in Vodafone in a very competitive store. I felt this as soon as I went in there so I knew I had to get up to speed as quickly as possible. The great thing was the support my colleagues would offer me day to day if they could see I was struggling with anything they would always take the time to help and guide me.You are always encouraged to be looking at your future steps and how to get there – that of course is if you want to. It’s equally respected if individuals do not want to progress. You are always encouraged to work on your personal development areas and your line manager will always support with this. Vodafone can be a challenging place to work however you have a great support network around you; whether that is your peers or line manager they will support you through the challenging times. Whilst it’s challenging it’s also realistic. You won’t be expected to achieve miracles if there are blockers in your way; you will work with your line manager on how to overcome them as quickly and effectively as possible.Your working day will never be the same. Some days you will be serving customers all day. Some days you could be dealing with employee issues, some days you could be in reviews all day but one thing that is certain is it’s a very fast paced environment and that is what I love. Whatever skillset you have will be utilised. There are always projects that need working on whether you are analytical, creative or just like to get in front of a camera there is always something for you.As a Senior Store Manager I worked for a top 10 store for Vodafone. The heart of what I do is dealing with customers. I manage a team of 24 team members and we have a clear goal and that is to delight every customer that comes into our store. When something feels wrong it usually is wrong. I feel completely empowered to get this right for a customer. In the 8 years I have worked for Vodafone one thing that has been clear is the customer is at the forefront of every decision we make. My ideal next step would be moving into a Regional support manager role which really bridges that gap between senior store manager and Regional Manager. I am passionate about working for Vodafone as it’s a great business to work for. It’s rewarding, it’s taught me essential life skills and has developed me as a person, professionally and personally.Why Vodafone is great for me:Whether it be taking time for a family event, an important milestone in your life or just a day off your line manager will support you as much as possible in getting you the time off you need. I have always felt comfortable in being who I am. Making it to a senior level at the age of 24 was hard to begin with. I thought it would be hard to be taken seriously to begin with but I have excelled in my career and have been able to show my capabilities. Vodafone have a lot of ways in supporting their employees. I have recently joined the LGBT community which has helped people express the way they feel and be a part of a community and share past experiences.I see my job a lot different than others. Every person that walks into my store has specific wants and needs. My expectation is we meet every single one of them. You constantly have to think of new ways of keeping ahead of the change curve as time evolves. People expectations have raised a lot over the years and you have to adapt quickly to be innovative on delighting those customers when they come back to you in 24 months to renew with you again.My biggest passion is my team. I love being able to help people develop not only in their personal life but also their work life. Whether it’s helping someone to get to the next level in their career or supporting them on getting the time off they need to plan their wedding. That is what is important to me. I measure success by how engaged my team is with my plans.I never thought I would get as far as I did as quickly as I did. I knew when I started Vodafone was the company that I wanted to work for and I worked tirelessly to make sure I got to where I am now. I never thought when I started I would have worked for Vodafone head office and I never thought when I actually got there I would realise my passion lies with the frontline teams.You need to have loads of energy to work for Vodafone. You don’t need to be the finished article when it comes down to skillset but you need to have the will. Being passionate about what you do is important as you are dealing with customers every single day and everything you do could have a positive or negative effect on them.I am happy at Vodafone because I can be the person I truly am and share my experience with my team to support their careers. Vodafone has truly supported my development and I love the fact I can share this with others now.

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Read about how Vodafone has helped to develop Brandon as a person - both personally and professionally

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Meet our Retail super star Jamie
Meet our Retail super star Jamie

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Retail

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blogs

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10/9/2017

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I joined Vodafone in October 2008 after 5 years in Engineering, 5 years in a Builders Merchants and a stint of 6 months working for LUSH.  Quite an eclectic job history!My first position was as an Assistant Manager role in the newly opened Plymouth store.  This is where my love for Retail began.  The comradery in the team and the mutual desire to deliver, was infectious.  It’s in Plymouth I somehow managed to get the Vodafone logo tattooed on my ankle!  Luckily, it shouldn’t be too hard to have it touched up in line with the rebranding!  After a year in Plymouth I moved to Newton Abbott as Manager, before relocating to East Anglia in a number of roles including the dramatically titled, iPhone Master, Deputy Manager & ManagerIn 2014, I took an opportunity to combine my experiences in Engineering, the Building Industry and Vodafone and move into a role implementing the refitting and opening of our Retail Stores.  In August 2017, I took a secondment role in the Space Planning team before becoming Space Planning Manager in March this year.What I love about Vodafone Retail is the desire to get the job done.  Whether you’re on the front line in one of our Retail Stores, or in HQ in a support role there’s the same, unwavering desire to deliver, that I experienced 9 years ago in Plymouth.What I love about my current role is that I can use my experiences working in store and refitting our stores and make positive changes for our in store Colleagues and our Customers.  We can listen to their feedback and make changes accordingly.  I know I’ve got great support above & around me and I’m blessed to have a Team that share the desire to constantly evolve and improve the space in our Stores.It’s a busy role and every day is guaranteed to serve up more than one curveball, but that’s what we love about it.Being away from home through the week, on a Friday I head home to Suffolk and my weekends are dedicated to my Wife Katie & our 3 Daughters Keturah, Eliza & Amelia.  We’re usually off on some adventure in the woods or castle, watching Moana or doing any other activity 3 Girls under 6 can dream up…… sometimes, I even get to watch my beloved Norwich City!Jamie has been nominated for a Retail Week Rising Star Award for his fantastic work driving forward change and improvement in the Retail Space Planning Team having only been in role less than a year.Jamie is an outstanding individual who has transformed personally, developed the team and driven significant commercial benefits in a short period of time.He is loyal to our business and passionate about our customers.  Driving change and improvement is fundamentally engrained into his being, he is an asset to our Business– Sheryl Lucas (Line Manager)Jamie is so passionate about Vodafone, he has our company logo tattooed on his leg!  He has a long term ambition to stay in Vodafone as long as possible and being new into role is determined to put the Space Planning Team under the spot light, creating revenue and delighting our customers.

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Read Jamie's story and hear how he made his way to WIN Retail Week's Rising Star award in 2017.

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