Customer Service

Sophie’s Story: “With everything I’ve been through, I’ve always been met with empathy & compassion

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Customer Service

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blogs

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11/22/2019

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It's hard to explain but there's a sense of belonging at Vodafone... Mental Health problems affect 1 in 4 people annually and is something no one should feel ashamed of. We prefer to look at this statistic as 4 in 4 people, as every one of us will be affected by worry or a recurring issue at some time in our lifetime. Sophie is a Senior Manager within the Customer Experience team and tells her personal story of dealing with anxiety whilst working here at Vodafone. “Throughout my career, I’ve worked within many different roles and business areas at Vodafone. I first joined IT as a Business Analyst and now I’m a Senior Manager within Customer Experience. In every role, I’ve been lucky enough to have had the opportunity to challenge myself, grab new opportunities and develop my skills.  At some point during our lives, we all go through major life events and I’ve been through my fair share of these at Vodafone. Throughout all of this, I have received incredible support from the business.  When I found out I was going to be a mother, I had anxiety about taking time off work and how it would affect my career. There’s a perception that taking a substantial amount of time off impacts how people view new mums, but it was returning to work and finding that work-life balance with a new baby that was my biggest concern. From the moment I told my manager I was expecting, I was reassured. Vodafone offers a brilliant ‘Return to Work’ program, designed to ease parents back into the workplace after parenthood. I felt supported and welcomed when I came back to work and any doubts about the impact it may have on my career were completely forgotten. It’s hard to explain but there’s a sense of belonging at Vodafone. With everything I’ve been through, I’ve always been met with empathy, compassion, and support. It’s not just the policies in place or amount of holiday you receive as an employee that makes Vodafone a great place to work – it’s the culture. It’s truly embedded into every department, every manager and every team member.  As well as compassion, Vodafone introduced me to their ‘Employee Assistance Programme’ which put me in touch with a therapist in my hometown. These sessions taught me how to manage my anxiety and allowed me to talk to people in confidence.   Fast forward to today, I have a truly brilliant team helping me to challenge the ‘status quo’ and I feel confident in maintaining my anxiety, in work or outside of work. I'm proud to say I have a career in an area that I am truly passionate about and a positive work-life balance. Vodafone enables me to Be Unlimited”.   Vodafone is passionate about supporting their employees and helping them thriVe. If you’d like the opportunity to be a part of that, take a look at our live Customer Service vacancies below. Contact Centre Jobs

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Here we share Sophie’s story on how Vodafone supported her through her journey with anxiety.

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Edisa’s Journey at Vodafone

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Customer Service

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blogs

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10/31/2019

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Hear about Edisa’s Journey to becoming a successful Team Leader here at Vodafone UK! “Hi, I’m Edisa - before joining Vodafone, I worked in a law firm as a Paralegal Advisor in Leeds. It was a 9-5 job, which mainly involved lots of paperwork. Unfortunately, the firm closed and I was made redundant. Having completed a law degree and being made redundant, I decided to bite the bullet and apply for a Sales Advisor position at Vodafone! The role was based at the brand new Call Centre in Leeds, and initially, there were only 9 agents. I had never done sales before, I thought there was no way that I could sell, but I thought I would apply and see how it goes. It was initially very daunting, and I was apprehensive but I didn’t need to worry as everyone made me feel equal. I had fantastic training support, they get the best out of you and the onsite training is something I will never forget. I love the role, the company, the vibe, and diversity. It’s fun, vibrant and an electric place to work. I love coming into work! My manager was amazing – taking the time to understand what motivated me to earn money – well that was an easy one. Holidays, shoe and, clothes. She then taught me how to earn my full potential earnings – and now I want more! I aspired to become a Team Manager, and I was always getting recognition for the skills that I had built. My Managers constantly supported me, providing me with coaching, and giving me additional responsibility. After coaching for 3 months, My Manager approached me to apply for a TM role. He gave me full confidence and reassurance to apply My best moment at Vodafone – getting the news that I had passed the interview, and having my team of 14 members of staff, and the opportunity to work on new projects all the time. My Team has just been nominated for team of the quarter, and I have won a trip to Switzerland, vouchers, a trip to London and recently been nominated for being an Unsung hero award! If you want to work in a diverse, electric and fun work environment, Vodafone is the place for you!” Create your own Vodafone journey and join our Manchester Sales team!  View Contact Center Jobs   

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Hear about Edisa’s Journey to becoming a successful Team Leader here at Vodafone!

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A fantastic company to work for with great benefits

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Customer Service

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blogs

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10/7/2019

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After travelling round Australia and returning home, I wasn’t sure if I was going to stay in Stoke. I had a look at the BIG companies to work for in the area and 15 years later I am still working for Vodafone and I love my job. I started at Vodafone as a sales advisor; I had a little experience working in sales in sales part time whilst at university, so this role was my first ‘proper job’. I worked as a sales advisor for 4 years, and then became a team manager. From there I moved into Enterprise sales, it was great to learn about the different products and service we offer and our business customers. I then moved into delivery in outsource which was managing relationships between partners and Vodafone. During my time at Vodafone, I have had 2 children, this never held me back and I have been promoted both times shortly after returning. The support was fantastic and I was always kept in the loop and stayed in touch with friends and colleagues. The great thing about the maternity policy here is that Vodafone offer to reduce your working hours by 20% with no impact on pay for 6 months, so I was able to work for 4 days but still got paid as if I was working full time hours for 6 months!  This was great as it gave me an extra day a week at home with my children and helped me settle back into work life. 12 months after returning into my Delivery Specialist role, I was then promoted to Operations manager running our retention teams. This is where I have been for the past 2 years. I currently have 130 staff members & 9 team managers. I feel very lucky to do a job that I love with the most amazing people, a fantastic work life balance. My roles over the last 15 years have been so varied, from Enterprise to Consumer to working with partners, and running operations. I love the fast pace environment and so many opportunities to do something different and progress. I have also been lucky enough to attend some amazing trips and incentives over the years; Paris, Prague, London and Dubai. During the trip to Dubai, we stayed at the amazing Atlantis hotel, went on a 4x4 safari also a seaplane from the palm to the Burj hotel! Telesales and Retention is a great department to join, there is always something going; incentives, team building nights and yearly class awards where we recognise our people. If you are looking for a reason to apply, you will be working with great people, a fantastic company to work for with great benefits.   Apply today

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After travelling round Australia and returning home, I wasn’t sure if I was going to stay in Stoke.

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Customer Service at Vodafone: Brilliant teams. Bursting with personality.
Customer Service at Vodafone: Brilliant teams. Bursting with personality.

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Customer Service

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blogs

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10/4/2018

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Which character are you? Are you a Stand-up Pete or a Captain Claire? Would love to work with a Positive Paula or a Proper Nice Tom? Then join our contact centre team - we're recruiting in Wythenshawe, Newark and Stoke. It’s a buzzing environment that feels like home for everyone working here, one big team that helps and supports each other as well as our customers.  One of the many reasons that we were voted one of the UK's best 25 big companies to work for by the Sunday Times. To join us as a Customer Service Advisor in ethier Newark, Stoke or Wythenshawe you’ll need the empathy, ability and personality to provide a great experience for all our customers. You’ll handle all sorts of queries relating to our mobile products and look to resolve situations at first contact with a happy customer.Join us as a Sales Advisor in Stoke for the opportunity to earn uncapped commission, with typical on target earnings of £26,500. As you’ll handle all sorts of queries from customers, you’ll have an excellent telephone manner and great communication skills. This role is all about personality and behaviours - resilience, determination, empathy and the rapport to quickly develop a relationship with any customer are key traits in order to provide excellent service.To be a Technical Customer Service Advisor in Newark you’ll be passionate about tech and love helping people. Investigating technical issues, you’ll liaise with our engineers and build strong relationships with customers and colleagues.    As well as a highly competitive salary we offer a benefits package that includes:33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 daysUp to 80% discounted SIM only and Broadband packages for yourself, your family and friendsDiscounts at 100s of high street storesWorld leading maternity packageFree health assessments to support your well-beingPlus, many more APPLY NOW - WYTHENSHAWE CUSTOMER SERVICE ADVISOR: APPLY NOW – STOKE SALES ADVISOR: APPLY NOW – NEWARK CUSTOMER SERVICE ADVISOR: APPLY NOW – NEWARK TECHNICAL CUSTOMER SERVICE ADVISOR: Customer Service Advisor Sales Advisor

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Join our contact centre teams for characters that make work seem like home

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Kate Ward

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Kate Ward

Meet Jay - Customer Care Team Leader
Meet Jay - Customer Care Team Leader

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Customer Service

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blogs

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5/31/2018

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Can you tell me a little bit about your background and how/why you joined Vodafone? Certainly, my name is Jason Baggaley (Jay) and I actually came from quite a varied background I split my days and nights between working for the NHS and being the head of a security company. Although quite happy in my previous roles, for me…something was missing, I sought more, challenges, new experiences and an environment where I can grow. One evening I was searching online for new job opportunities and Vodafone popped up, the role was for a customer services advisor. I sent off my C.V and received a call a day later! This was the difference, every other company (including much smaller ones than Vodafone) send an email roughly a week later inviting me for an interview, whereas Vodafone rang me and gave me a wealth of information about the recruitment process and company itself, the recruitment advisor was so passionate that I accepted the interview without hesitation. What’s been a surprising thing about Vodafone that you perhaps didn’t expect when you joined?I couldn’t possibly narrow this down to one particular thing. Everything surprised me, in reflection I probably assumed due to the global size of Vodafone that things might be quite distant here, you wouldn’t really see your managers and perhaps orders just came via emails constantly…I could not have been more wrong I am very happy to say. Every team, every department, every person is so close with one another, people from every background you could imagine working together and creating these amazing relationships every day. Mangers sit directly in with the teams and the ops managers are right there with you…everyday, you can approach them and they will genuinely slide their laptops, phones to one side to show you, for the duration of your conversation you are their sole focus point. Next, the atmosphere, it’s there are professionals flying about, laughing, joking and smiling all the while work is getting done to the highest standard, the only pressure here is self-pressure (which is a good thing!) it has such a relaxed atmosphere…I mean the building itself has a relaxation room…so…that says it all. Just how inclusive everything is, you can walk into a completely separate department and there are no odd looks, no cold shoulders you are welcomed in and will get any help you need, people really go above and beyond for each other here.If someone asked you about coming to work for Vodafone what would you say to them?I would say dive head first at the opportunity. You won’t ever look back; I would tell them of my Vodafone journey. In the grand scheme of things its relatively short, I began working here on the 3rd April 2017 as a customer service advisor, I then very quickly within a months was promoted to floorwalker, then to super-user and now a SME, I’ve been able to interview new candidates applying to become customer care advisors (and I always mention how not long ago, I was sat in the very same room). Since I last wrote this I am ecstatic to say I was successful and I am now a team manager, all achieved in 11 months because of the support around me. I also made it onto the Aspire management training programme which for this year is now coming to an end. The opportunities here are abundant, progression can happen so fast if you work hard, every day and show you are committed to being part of the plan to continue making Vodafone the truly brilliant company it is to work for. Do you think during your time with Vodafone that you’ve been encouraged to develop by your managers and leaders?I’m very happy to be asked this question, I’ve worked for some very large companies and some very small ones too…never, I have ever experienced encouragement and belief, like I have witnessed first-hand here at Vodafone. Goals, ambition is not pushed down, but encouraged! You are pushed to grow, if you even hint at the idea that you would like to progress, then your managers and leaders will be there to discuss all the options available to you, and how they can assist you to achieve your desired goals. This became evident to me during my first two months. I applied myself to the best of my abilities and some applications for floorwalker were sent out, although quite soon, I believed I was ready and spoke to my manager…hours after that conversation even my operations manager was offering me advice on how to apply! The nicest thing about the whole process though, was when I got the promotion, I didn’t have to approach anybody, managers knew and were coming over to shake my hand and congratulate me, they genuinely were as happy as I was that I got the position. They believe in you, and they support you. I wish I could name them all, I can’t praise my managers and operations managers and their manager enough! They are on hand every day to help…anybody! Everything here is my genuine experience and it’s just one…of many peoples experiences here at Vodafone, those who work alongside me know, I wouldn’t say it…if it was true. Do you think Vodafone have their customer’s at the heart of everything they do?Perfect question for me coming from the customer care department, my answer…absolutely. From the assessment day, through training and onto the floor as an advisor and upwards to management this is the fundamental reason for all our work…The customer and the customer experience. Every statistic created and monitored, every workshop and training session, coaching session and 1-2-1 is dedicated to improved that customer experience to get it as good as it can be…then improve it! We strive on a daily basis to create new ways to delight our customers and show them why they have made the best choice by choosing Vodafone. The question itself asks ‘at the heart of everything they do’…one of the statistics we monitor is named heartbeat for this reason. We care, and we are deeply passionate about our customers, we operate pro-actively constantly thinking of new ways to improve every aspect of our service. Customers are not just numbers on a sheet to Vodafone, I’ve seen first-hand floorwalkers, SME’s, managers and operations managers speak to our customers to help them. Every step we take as a company, is taken as though we are walking in our own customers shoes!How is the working environment at Vodafone?So relaxed, doesn’t matter what department, team or position you are in. We work hard and are constantly rewarded for that work. Nights out that are paid for have happened twice over the last few months alone! Constant monthly incentives, an excellent bonus and a personal favourite, a wide selection of cakes and snacks…daily!! There is a gym on site that is 24hours, a relaxation rooms, glass pods, sofas, cushioned pods, cafes and canteens, a decking area outside and onsite free parking. During the working day, every day, there are what we in customer care call ‘buzz’s’ and team times. Where the advisors are taken off the phones, and we ‘buzz’ them up, with loud celebrations for success stories, some fun and games to get ready for the day ahead. We also hold ‘loud and proud’ events where shout outs are delivered to the entire floor and everyone chooses their favourite floorwalker right up to favourite manager, it’s always a huge success, even with the operations managers singing happy birthday to whichever advisors happens to fall on that day. Personally every day I walk in and I’m greeted…by name by the security guard (that’s some impressive memory he has). I walk through the security barriers and I’m greeted by the buzz on the floor, people smiling, fist bumps and high fives flying everywhere and you cannot help but get motivated and fired up for the day ahead, a day essentially spent with friends. Where do you see your career path going in the next 2-5 years?Excellent question, well for me…still at Vodafone without hesitation! Hopefully well and truly making big changes as a customer care team manager and looking to progress onto the next big challenge. Wherever I find myself in the next 2-5 years the core fundamental reason for me staying at Vodafone won’t have changed…just, expanded, and that is, to help as many people as possible, to help every advisor so in turn they can help every customer. To keep finding new and larger ways to achieve this. Why Vodafone and not somewhere else?Just to reiterate everything I’ve wrote here, is truly what I have experienced whilst being here at Vodafone, now off the back of that…I believe I would not find all this working anywhere else. I’ve worked for the big companies, certainly some have one or two of these things I’ve mentioned above, but none I’ve ever worked for have them all, and certainly not at the level Vodafone has achieved. This is my career, this is the place I’m going to continue working and its simply because, they have gotten so many things right, and now I want to pass this onto my team so that they in turn can pass it on when they progress. What do you love most about your job?I’m going to have to cheat yet again here I’m afraid, as it’s not just one thing. Every day, is a new day here. No two days are the same, the customers you talk to are different, the work, the tasks and challenges, are different every day and it makes coming to work, always a pleasure because you never know what’s going to happen. The belief and support from all areas of management on a daily basis. The communication which is vital in running a company successfully is on point here at Vodafone. Meeting new people and sharing moments of success with all these different and unique individuals. The passion, its infectious, everybody is so passionate and enthusiastic about what they do here that very quickly you find yourself also being a part of that atmosphere and it’s a great thing. Also of course, working with my friends! So why are you happy at Vodafone?I personally don’t take anything for granted, and every day at Vodafone is a new opportunity to achieve something amazing, to have a positive impact on a customer’s life. To shake hands with people from all over the world, to laugh on a daily basis, to be supported and encouraged and to work and represent a global brand…is nothing short of amazing. I can say, that I am indeed, very happy here at Vodafone. You are given the training, and the tools to enable you to become the very best at what you do. I would recommend it to anybody. If you are ambitious, and are looking for challenges that could take you anywhere, then…apply. It’s done amazing things for me both personally and professionally coming to work at Vodafone and as a result I could quite easily talk all day about all of its many wonders…but this is something you need to see for yourself. Thank you. 

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Hear from Jay and his journey to Customer Care Team Leader

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Nick Test Thompson

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Nick Test Thompson

Customer Service at Vodafone: A love that’s hard to hide
Customer Service at Vodafone: A love that’s hard to hide

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Customer Service

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blogs

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4/13/2018

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When we ask our people what they like about working in our Wythenshawe Customer Service team, their passion and love for the job is hard to hide. They love working in our modern office with our vibrant, friendly team, which is growing by the minute - meaning more opportunity for you to develop with one of Manchester biggest employers. We also offer complete training, as previous customer service experience isn’t required for our Customer Service Advisor roles. This includes a 3-week ‘classroom’ induction for our care roles, so that you feel ready and supported when it comes to helping our customers. Our brilliant benefits package also puts money back in your pockets for lots of life’s little essentials.                                                                                              We’re heavily investing our Wythenshawe operation, bringing hundreds of new people into our Customer Service team as Customer Service Advisors and Customer Sales Advisors. Our Customer Service Advisors need the empathy, ability and personality to provide a great customer experience for all our customers. They handle all sorts of queries relating to our mobile products and look to resolve situations at first contact with a happy customer. Our Customer Sales Advisors love the fact they have the opportunity to earn uncapped commission, with typical on target earnings of £26,500. And as they’ll be handling all sorts of queries from customers, they need an excellent telephone manner and great communication skills. The ability to listen and ask the right questions is also really important, to understand what’s driving the customer to potentially look elsewhere. This role is all about personality and behaviours - resilience, determination, empathy and the rapport to quickly develop a relationship with any customer are key traits in order to provide excellent service. As well as a highly competitive salary we offer a benefits package that includes: - 33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days - Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends - Onsite Gym - Barista style coffee shop - Discounts at 100s of high street stores - World leading maternity package - Free health assessments to support your well-being - Plus, many more Apply to join our brilliant team today for a love you’ll find hard to hide. Customer Service Roles   Customer Service Sales Roles

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When we ask our people what they like about working in our Wythenshawe Customer Service team, their passion and love for the job is hard to hide.

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Meet Matthew, Customer Service Adviser
Meet Matthew, Customer Service Adviser

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Customer Service

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blogs

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9/25/2017

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Can you tell me a little bit about your background and how/why you joined Vodafone?I’ve come from a predominantly sales background. I saw the job advertised and thought what a fantastic opportunity and what a great base for a career. I jumped at the chance really. The salary and benefits package was really good too.What’s been a surprising thing about Vodafone that you perhaps didn’t expect when you joined?There are so many opportunities. There are so many opportunities to go to different departments, work in different areas like for example I had an interview for an opportunity to go to India to floor walk which is something you might not get anywhere else.If someone asked you about coming to work for Vodafone what would you say to them?Yeah 100% go for it. Again, opportunities are brilliant. There are so many benefits with the pension scheme, the bonus structure is fantastic. There’s such a wide scope of things you can do at Vodafone.When you first started what was the training process like?It was really good. Thorough. Two weeks of classroom based training but they did get us out on the floor listening to calls to get us in the correct mind frame and to know what to expect. Going on the phones for the first time can be quite scary but the training gave me the knowledge to soon get to grips with queries. The training does not stop at the classroom though. When you are on the phones you are really well supported – we went on to do a three week grad bay process. During that time we had floorwalkers ready to help you. The first week the?y kind of hold your hand a little bit then the second week they will let go a bit and let you do more and more. It really boosts your confidence and helps you with your job going forward.Do you think during your time with Vodafone that you’ve been encouraged to develop by your managers and leaders?Yeah definitely, I think management at Vodafone are brilliant if I’m honest. Again I go back to opportunity; there are so many opportunities that pop up all the time. For example the ASPIRE (leadership development) programme that I’ll be going for next year. All of my managers have said go for it and they will help you with anything you need. I’ve been made a lead agent within the team which is a great opportunity.How is the working environment at Vodafone?When I first came in to a contact centre environment it was completely new to me so I didn’t really know what to expect. The atmosphere was surprisingly relaxed but professional at the same time. It’s great. So we have loads of fun but at the same time we all know that the customer comes first. But yeah, I love it. It’s great. Fantastic. There’s a great team spirit that goes around.Where do you see your career path going in the next 2-5 years?Still at Vodafone definitely. I started off as an advisor on the phone and after around 6 months I became a lead agent. Even though it’s a small step up it’s still an opportunity to show your leadership and managerial spark. Things like ASPIRE, they really spend time developing you as a person which is really good. I definitely see myself here for the long term. Ideally I’d like to be a Team leader that would be the next natural step but that wouldn’t necessarily be it.Why Vodafone and not somewhere else?Again I go back to opportunity – there are so many different opportunities. The other thing is the benefits that Vodafone offers, they’re great. Great bonus, starting salary is fantastic – it would be hard to get that anywhere else. All the other great benefits that come through my choices as well.What do you love most about your job?How varied it is, one minute I’ll be on the phone speaking to a customer having a great laugh and a chat with them getting their problem solved. The next thing I’ll be running around doing case management things like that. Every minute of every day is just completely different. The different people you get to speak to each day too. Anything can get thrown to you at any point which is good.Also, I do give to charity through my wages. Vodafone allow my charity gifts to come out my pre-tax wages too which is great. I give money to guide dogs each month so it’s good that Vodafone helps with that.So why are you happy at Vodafone?I just enjoy the atmosphere every day. The atmosphere in the office is great, we all have such a laugh and there’s something different going on every day.

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Hear from Matthew one of our Customer Service Advisers and find out what he says "I love it. It's great. Fantastic" about.

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Meet Sarah – Customer Service Adviser
Meet Sarah – Customer Service Adviser

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Customer Service

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blogs

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8/31/2017

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What was the training process like for you at the start?When I first started we did three weeks of onboarding including CXX training, learning about the customer’s experience and then we went into the more technical side of things. We then went on to the floor with a lot of support. After a couple of months, we moved into an entirely new skill and went back into training for another couple of weeks where we were up-skilled for the new role.How did you find your feet in your role?When we started on the phones taking calls, we had an entire support team who were available with us so we were the first team to go live in Newark in our particular product and skill. So what they did is they actually imported a few experts for us that was really really helpful because they had experience so we weren’t just out there floundering with this new product and a new skill that no one really had experience with before. We did have a team behind us. We also had out entire management team behind us for any questions. We partnered with each other too for support and we have the ability to take as much time as we needed to ask questions and to learn about anything we were missing – any knowledge gaps we had the ability to fill those in. So the first couple of weeks were really relaxed we would go in, take a call, end the call, debrief with your team and then go back when you were ready.How would you describe the working environment at Vodafone?I’ve worked in two different teams now and both of them have been very different but with the underlying current of really trying to make sure that their people are happy at work. There are a lot of engagement activities and it is very very supportive so it’s just a good place to be.Do you think that Vodafone has the customer at the heart of everything they do?Yeah absolutely. They make sure their employees are happy so that they can then best serve the customer. Nice happy staff means happy customers.So what’s your career path been like so far?I started in the consumer billing for a few months before being up-skilled into consumer tech. From there I said that I was interested in moving into a project management role. When I brought that to the attention of my management team I was offered the opportunity to support a management training program gave me a bunch of skills that I can now use to move forward and move into a project management position hopefully one day so following that I applied and moved into the team that supports One Net. The One Net team has two facets, one team is a customer service team and the other is a project management team which will help expand my skills and mean hopefully I can progress one day.In the next 2-5 years, do you still see yourself at Vodafone?I hope I’m still at Vodafone, I’d really like to move into the project management world as that is available on the site here in Newark and from there who knows, we’ll see!Why do you do what you do at Vodafone and not somewhere else?Especially in Newark, it’s one of the major employers that has just so much available to offer its employees, there’s so much training available and they are just looking to develop their people that’s totally invaluable because its education you can really use.What benefit do Vodafone offer that you use most regularly?I use the cycle to work scheme so Vodafone allowed me to take out a loan that you pay back over a year for a bike and I bike to work every day and it’s allowed me to buy a really nice brand new bike that’s super reliable and I live within a couple miles of work so it’s great.What do you love the most about your job?I really enjoy the variety in my day to day so I get to be on the phone speaking to customers and then I also get to be asked to support different projects within the company so I really like that. Also their spirit of developing their people and their spirit of offering professional development opportunities, it means that you get a lot more variety in your day to day so you’re not just kind of stuck in your one role that you have to come in and do the exact same thing every day.What would make someone a good fit for Vodafone?Someone that is really focused on creating the best experience for the customer first and foremost absolutely. If you like talking to people and you like solving problems then you’re going to do very well here. If you’re hard working and dedicated then you’ll just flourish.What makes you happy at Vodafone?The people! The people are great!

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Read our interview with Sarah one of our Enterprise Customer Service Advisers based in Newark and hear why she loves what she does.

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My Journey so far… Lindsay
My Journey so far… Lindsay

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Customer Service

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blogs

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8/8/2017

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I am incredibly proud of what I have achieved in my time here and just as proud to work for Vodafone, long may my journey continue! My journey at Vodafone began in July 2014 following a redundancy in the May. I had been offered 4 roles at the time, however I chose Vodafone as I felt it would be a good, strong company to work for, and a change in industry would be a breath of fresh air. Having worked a large portion of my career in debt management and finance, (leading onto management within the same), I felt as though a change was needed. I no longer felt ‘safe’ in the industry I was in and did not see longevity in that particular career/role.Starting on my first day as an adviser it was ‘back to basics’ for me, I had no experience in telecoms and was starting from scratch. I was not on my own in this as there were 3 other new starters alongside me and we helped each other during our training. I honestly thought I would not be able to get my head round fixed line and all the complexities/processes that go with it! However with time, support and great leadership I was up to speed and more confident in no time.After approximately 12 months within the business I started to take on additional tasks to my role, these were things that varied from tasks set to me by my Team Lead, to arranging charity fundraising events across my department, then leading on to the Atlas Manchester site as a whole! This was fantastic for me as it allowed me to meet new people and build a network of valuable contacts, and people I could learn form, all whilst raising money for good causes! Something which Vodafone fully supports and helps with.An opportunity then arose for me to stand in for a team lead, taking on responsibilities such as Team Times, 121’s and leadership meets etc. I found my feet fairly quickly in this position and this served as a reminder to me that Leadership was the path I wanted to go down and the career I would like to persue. The ‘stand in’ role was not a secondment, more an opportunity for me to prove I was capable of such a role.Three months down the line a job was posted for ‘Senior Team Leader’ on the department in which I worked (Fixed Line), managing a 24/7 team, working shifts of ‘4 on, 4 off’ (2x days and 2x nights). I decided to go for the job, as I felt given my previous experience prior to Vodafone, in addition to my learnings in the 18 months I’d been here, I felt confident that I would fit the role well.I am extremely happy to say that I was successful in landing the role and I have now been a Senior Team Leader for 12 months. I have learnt an awful lot in this time, both from my peers and from a number of management courses that Vodafone have sent me on, to help me develop and grow. Vodafone are a fantastic advocate for a company that invests in its people, the well-known phrase ‘We’re at our best, when you’re at yours’ really does ring true with me and many others that have progressed within the company.I am incredibly proud of what I have achieved in my time here and just as proud to work for Vodafone, long may my journey continue!

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Read Lindsay's story and how a fresh start after being made redundant has turned into a fantastic career with Vodafone.

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