B2B

These COVID days

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B2B

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blogs

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11/3/2020

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For those of us that work in a tech-comm business, I suspect our experience has been somewhat different to most. The products and services we provide have seen unprecedented demand.  Connectivity and collaboration tools to facilitate the mass migration of workers from the office to home and remote working environment have underpinned the nation’s ability to continue to work and that’s required our industry to move quickly to bring solutions to market that reflect these unique times, with a greater degree of flexibility than ever before.  It’s required us to work more closely with our customers and prospects, to listen carefully, engage diligently and to be more benevolent than ever before. This need for innovation has come at a time when our own business has been adapting to the conditions brought about by the COVID pandemic. As with many companies of our ilk, we faced into the logistical challenge of moving thousands of desk-based staff from permanent office locations to home environments in the space of just a few days. In SME sales alone, we moved over 100 people to remote working in less than 2 weeks and 8 months on, we continue to remotely manage and engage the vast majority of our organisation. For my own team, the change and the required adjustment has been significant.  Many of them are long-standing desk-based sales and service advisors, some of whom have only ever worked in an office environment.  For my managers, the task of remote management has been a new challenge and has required them to acquire a new skillset and embrace new ways of working to ensure they engage and encourage their people.  For my part, I have recognised that at this time, one size cannot fit all and it has been important to engage at an individual level, recognising the unique circumstances, demands and responsibilities that exist for every member of my team.  Understanding their needs has enabled the provision of a flexible and adaptable environment within which, every member of the team feels supported to give their best. I’m extremely proud of the work that Vodafone has undertaken to support us all during this unprecedented period.  From the immediate and unequivocal prioritisation of employee safety, to the prompt provision of tools and tech to improve the working-from-home experience, their support has been unstinting. The leadership team have worked hard to find innovative ways of keeping the workforce engaged and motivated – small gifts, regular checkpoints, clear guidance for our people and programmes to support both mental and physical well-being have created a sense of value and community, whilst highlighting the important role we are all playing at this time to #keepconnecting. On a personal note, the last 8 months have brought unprecedented change to my working life.  For many years, I have driven the length and breadth of the UK, rising ridiculously early to miss the morning traffic and arriving home well after the evening commute has subsided.  I can’t say I have missed those motorway miles one bit! I’ve enjoyed the new morning routine and the time with my family before the working / school day commences. What I have missed is the human contact – the quick coffee and chat, the quick ‘you’ve got this’ hug, the ‘white-boarding’ and debating of ideas and the sense of collective and informed decision making.  I have found working from home isolating and lonely at times, especially when things aren’t going to plan and on occasions, the days are almost indistinguishable from each other, such can be the repetitive nature of video conferences and calls! But one thing that strikes me when I reflect on this period is that it has made us all a little more ‘human’.  The lines between our personal and professional lines have ‘blurred’ more now than ever before, certainly, we’ve brought more of our ‘whole selves’ to work! It’s highlighted the multitude of responsibilities we are all carry alongside our roles at work and we’ve all bonded not just with our colleagues but also with our Customers, over the glimpses of errant pets, demanding children and persistent forgetfulness when it comes to hitting the ‘mute’ button!  It’s emphasised more than ever, the need for empathetic leadership – the reality of the COVID virus is that it has claimed many lives and caused much suffering.  I want my people to feel secure in the knowledge that we understand their challenges, support their need to prioritise and allow them the flexibility to balance their commitments, as they need to. And so we move forward during these uncertain times, sure only in the knowledge that there will be more change to come.  The COVID pandemic will continue to challenge us all - I suspect we are nearer the start than the end of the journey.  We must continue to embrace the need to be adaptable in our expectations, ways of working and propositions to ensure we remain engaged and relevant. We have to focus on the positives and to ensure we make time to listen and talk – to our colleagues and our customers and we have to continue to highlight and celebrate our successes; we all need to find the ‘feel good’ during these difficult days. Interested in joining the Vodafone team? Click below to view all jobs within UK Business. Jobs   

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Caroline Southall - Senior Sales Manager talks about her experience during the COVID-19 lockdown. "Let’s be honest, you’d have to search far and wide to find anyone who doesn’t think 2020 has been a bit of a disaster!"

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Opportunities, Growth and Networking: An Insight into Sales at Vodafone

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B2B

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blogs

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8/17/2020

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"Hi, I’m Andi Soric and I head up the London Acquisition Team within Vodafone Regional Business!  Vodafone Business is one of the most recognised B2B technology organisations in the UK, and I’m lucky enough to work in one of its fastest-growing markets, London. My role includes consulting and managing the growth of some of the world’s most known brands and organisations. The demand, especially within the technology, professional services, and the commerce space, in London means there’s so much a variety of opportunities. Alongside that, as London’s regional business team grows, there is a great opportunity to grow with it, and since I’ve been here we have had the pleasure of promoting almost 50% of the workforce into more senior, targeted specific sales roles. Despite everything going on at the moment, we haven’t stopped our training and development but moved our office based academy training sessions to online coaching and deal clinics! This is where we review deals, construct role-play conversations, and prepare detailed pre-meeting plans to ensure our teams are as prepped as possible. We deliver this learning environment with a key focus on creating a feedback hungry environment, which means individuals proactively gain an awareness of what they’re doing brilliantly, but also what they can improve. Apart from the odd weekly quiz (despite being slightly quizzed), we hold weekly sessions where individuals in the team can share best practice, share success stories whilst learning about different products and areas around the business.   For our new starters, we have a ‘buddy scheme’ whereby we allocate a team mate to have regular catch ups with the new member! We’ve found this helps the new joiner gain a quicker and more detailed insight into the business. We’ve also widened this community and have a monthly “new starter” call where joiners can meet other colleagues who are new too. It’s a platform to share insight, network and support one another. It’s a great initiative which we have had great feedback on”.  Search Jobs   

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Having been with Vodafone for almost two and a half years, Andi Soric shares what a career within Regional Business is like as well as the brilliant opportunities and training Vodafone sales provides.

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Returning to Vodafone after travelling: Lauren Story

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B2B

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blogs

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8/11/2020

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"At the end of 2018 I was lucky enough to be given the opportunity to move out to Melbourne for the year. This was a decision I didn’t take lightly, purely because it meant leaving a job and company I thoroughly enjoyed working for. However, I also thought it would be something I would regret turning down in years to come so I took the plunge and set off on a plane to the other side of the world! Once returning back to the UK in 2020 and starting to re-think what my next steps were in my career, Vodafone was always at the forefront of this vision. It was a company I genuinely was excited to work for, the company is forever evolving, it’s at the forefront of technology innovation and no day is the same. I feel like Vodafone is very much considered an IT house now rather than just a mobile company and with that in turn the environment within the business seems so fast-pace and exciting which is something I really wanted to be a part of again. also believe once you’ve worked for Vodafone you’re almost an employee for life. So many people have changes in circumstances throughout their life, whether that be moving country; having children; taking a career break and I feel like Vodafone understands these changes and therefore will always welcome you with open arms if you decide to return (like I did!).Since returning I believe the Vodafone Spirit has lifted even more so, everyone seems to be so invested and engaged in the vision for Vodafone and we’re encouraged to have a voice, take risks, question the norm and I personally think that is an incredible ethos to have within a company. I believe everyone has a say in which how the Vodafone moves forward.I’m truly proud to be a Vodafone employee and work for a company which is at the forefront of the technology world and I think it’s only going to get more exciting from here on in."Intrigued by Lauren's story and want to find out more about our virtual interview process? Click the button below to find out more.  Read More  

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Hi, my names Lauren and I’ve recently returned back to Vodafone since leaving in 2018 to travel Australia!

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Remote onboarding: Divya's Story

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B2B

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blogs

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8/10/2020

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"Starting a role during these unprecedented times can be extremely daunting, however, from the moment I started my application to now, I have had continuous support. The whole experience has been amazing, Gopal (Resourcing Specialist for Vodafone UK) has kept me updated along the way with regular check-ins. He made sure I had all of the relevant information and resources, needed, before my interviews and start date. The onboarding team sent me messages and useful blogs to read before I started as well as a countdown of the number of days until I started which made me feel very special. I was also give the onboarding teams contact details so I could ask them any questions whenever I needed, which was great.  I had a call with my manager before I started so he could check-in and see if I had received all of my equipment. He helped me log in and set up to avoid any IT issues on my first day. I was assigned a buddy within my team, who reached out to me before I started and has since supported me. The wider team has given me the warmest welcome and I am very happy to be here! It has been a different experience, starting a new job from home – but I have had lots of video calls where I have been able to virtually meet the team and get to know them. The onboarding team has set up webinars where I am learning more about the business so I do not feel that I have missed out due to COVID. This has been my first virtual interview and on-boarding experience and it has been informative and very welcoming. I am grateful for the support that I have received so far and I am looking forward to my future with Vodafone!"To find out more about our virtual hiring process click the button below and for an insight into virtual working life at Vodafone click the social icons! Read More   

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Instead of walking into a new office you're now sat at either a desk in your spare bedrooms or on your kitchen table - starting a new job has completely changed! We caught up with Divya to hear all about her experience joining Vodafone during lockdown!

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Service Management: The good, the great and the essentials.

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B2B

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blogs

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7/14/2020

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“Service Management can mean different things depending on where you work. Our Business function simply means managing the in-life service experience for our customers to ensure we meet our contractual obligations. In short, our focus is, and always will be, to continually improve the service we provide.   Our role is key to giving our customer a first-class service. We represent their voice and we champion their needs across Vodafone. Our customers rely on us and our services to deliver not only for them, but for their customers too.   We refer to our ‘community’ as Service Relationship Management as the emphasis for us is on building long lasting relationships. If our customers trust us, they will stay with us and continue to invest. It’s an essential part of growth of the business.  We work across public and private sectors and it’s fair to say that no two days are the same. A role within Service Management definitely keeps you on your toes! We provide solutions to many of the UK's critical national infrastructure services; NHS 111, Blue Light services and Central Government – just to name a few. Our range of customers makes the job hugely exciting.   With technology constantly evolving, we’re evolving with it. We’re so much more than simply a mobile phone provider, we offer an incredible range of products and services such as 5G, the Internet of Things (IoT), Cloud, and contact centres. Now more than ever, it’s an exciting and inspiring time to work for Vodafone.   For me, service management is the perfect fit. Building relationships is one of my key strengths and is something I enjoy. I am driven to provide customers and colleagues the best experience of Vodafone and for customers to view us as their technology partner of choice. I feel very lucky to be part of a team of other likeminded individuals. We all have the same passion for relationships and working hard.   Who we are and how we work is centred on the spirit of Vodafone – our core values and purpose. We want to be a partner of choice, to help connect for a better future. To get there we need to be passionate about improving the lives of not only our customers and colleagues, but the communities we live in.   We recruit individuals from all walks of life. It’s not essential you have a telecoms or IT background. Passion for delivering service excellence, being able to form great relationships and being a real team player is ultimately what we’re looking for. If I’m describing attributes that you have, I’d strongly recommend you’d consider a career within Service Management and even more so, a career at Vodafone.”  Want to find out more? Click below! Learn More  

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Recently, we caught up with Rebecca Graham, Service Lead within the Service Management team at Vodafone UK. We learned out all about the world of Service Management, how crucial it is to Vodafone’s customers, and how dynamic it is as a career choice.

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Working with our Major Business clients within Vodafone UK Business

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B2B

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blogs

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5/14/2019

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This week, we took the opportunity to visit our vibrant Manchester hub, which includes a huge call centre and departments covering our customer care, service delivery, and solutions design for our business and consumer customers.  We managed to grab some time with one of the Practice Leads for our Solution and Service Design team, who gave us a fantastic account of what it is like to work with our Major Business clients within Vodafone Business UK.Shaun Berry has been working as a senior manager in Solution Design for the past 6 years and leads a team of people based across the midlands and south-west. He came across to Vodafone as part of the Cable & Wireless acquisition with a background in convergence and fixed networks. He’s been working for us for a total of 19 years, that is loyal!When Shaun said he was in Solution Design, we originally thought this would be a very technical role in designing solutions based upon a clients need once a sales deal had closed... Silly us? What we did not know was the amount of client-facing impact the innovation of the role has in getting deals closed. The role can be very client-facing in the design of the overall proposition that Vodafone has to offer the client.Solution Design take the original need of the customer and puts together a solution to meet these needs, they then translate this in the simplest way back to the customer, bring together, and support the Sales, Commercial and Product teams to create the best solution for our clients. What do we look for in people?Of course, we need technical skills and knowledge in telecommunications, products and provisions but we really look for much broader customer relation skills too, we want creative people who can listen and translate customers’ business needs into dynamic solutions that utilise our products and services. From the receiving of a tender or enquiry, the Solution’ team will add their innovative thoughts and services to help Businesses overcome their challenges. Shaun emphasised that it boils down to taking a complex requirement and deliver a solution in a simple way that benefits the customer. We have to achieve the above with the best customer service possible. Other skills we would look for would be a proactive approach to work, maturity to have a business conversation, a high level of engagement and gravitas to provide the best solutions.We have taken people from many backgrounds like Shaun’s network distributor background, through to Technical Advisers, Solutions Architects, Network Specialists, Business Analysts that go on to achieve great things through Vodafone’s career progression (we even have a Vodafone University to enhance and tweak key skills throughout your career). We like career minded people who want to make a difference. You do not need a big fancy degree to get started but some innovative thinking and focus will be key. What do people actually achieve in their roles?Shaun is a great example of this and from the journey he has had and making progress through to a senior role... he has helped Vodafone Business win some major accounts, from household names through to major retail corporations (and winning over competitor companies, which can always feel a little bit nice!). Vodafone Business now offer some of the best in market services and products. With the recent release of 5G, we expand our business and outreach to way beyond just mobile phones. We work with both fixed and mobile networks, unified communications as well as cloud and security products. We really are a company building a better future and improving 1 billion lives through digital, inclusion and planet initiatives. If you are interested in a career with Vodafone Business, then take a look at the careers website and apply. The future is exciting… Ready? 

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I managed to grab some time with one of our Practice Leads for Solutions and Service Design who gave me a fantastic account of what it is like to work with our Major Business clients within Vodafone UK Business.

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Unleash the talent of Women in Business
Unleash the talent of Women in Business

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B2B

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blogs

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3/27/2019

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Meet Kirste Johnston a Sales Sector Head within Regional Business Scotland & NI and hear her story and overview on how Vodafone unleash and unlock the talent of Women. I grew up in a single parent family in a council estate, in the small seaside town of Prestwick, on the west coast of Scotland. I was blessed to be brought up in a family full of strong and independent woman as role models. I am pleased to say the world we woman work in now, is a very different place to when my mother had to work and bring up a family. Time has moved on significantly from the male and female inequalities of the seventies. There are many more opportunities for Woman in the workplace to soar, particularly within Vodafone.There is of course still work to do to ensure parity of senior level roles and director boards within organisations across our industry  and that they reflect the diversity of society; be it gender, ethnic background or whichever box society places you in. I am proud to say that at Vodafone we have a strong focus on ensuring our business genuinely do reflect the diversity of our society, and that there is a strong active support network to achieve this idle.On leaving school at 17, I applied for College to study Art & Design, with a passion for anything creative. I left home around the same time, and the harsh reality of low income and bills to pay quickly drew in. I decided I wanted to maximise my earning potential and took on two jobs; one was waitressing, the other self-employed selling advertising space for a media company. I quickly recognised I really enjoyed the world of sales, the buzz of landing that deal, and the reward of a commission payment hitting the bank account. Vodafone support developing our young workforce, and believe there is no wrong path to career success.This led me to the communications industry fairly quickly. It wasn’t hard to figure out the world was on the brink of a technological revolution, this excited me and I wanted to be part of that. I started out my communications career at the age of 19, taking a job in a mobile communications shop, owned by a small local reseller. The world of communications was very much male dominated at that time. My career progressed quickly as I thrived in a sales environment, leading me to managing my own store, and then managing a team of business to business field sales.Pre Vodafone I worked for a major competitor and each time I had a child my career took a back seat, and the age old battle of being a domestic goddess mum versus career woman loomed. I knew I was in the wrong organisation, there was not a lot of support and I wanted to work with more like minded, and forward thinking people, such as Vodafone. Vodafone have a support network that we call ‘Re-Connecting’. It’s all about re connecting woman with our business, and ensuring the support network is in place for woman to thrive.I am now 25 years down the line in my career in the technology and communications Industry, having been with Vodafone for the last 4 years. Wow, what a breath of fresh air it was joining a truly innovative company with a genuine appetite for supporting woman in business. In every role in every other technology business for which I was employed prior, I was the only female in my team doing senior sales, strategy or a sales management role in Scotland.At Vodafone I now work in an environment where the balance is far better; where men and woman collaborate and bring their varied skills together to ensure excellence and success not only for our business but for the individuals. An example of this is our ‘He for She’ Campaign, for which there can be miss-perceptions. Be clear this is not about promoting woman in business purely for being a woman and balancing the numbers. This is about having the support of our male colleagues and promoting positive opportunity and thinking about woman, unlocking their talent and understanding the different challenges they face to men. The men in our business want their sisters, mothers, daughters, colleagues to have the same opportunities and earning potential as they do. This is what He for She is about. Ensuring the men and women in our business work together providing fairness of opportunity and earning potential.Every day within Vodafone I am in awe of the amazing woman leaders we have. They inspire and support me to be the best and can be, as do our male counterparts. It’s very refreshing culturally. We also have a number of Woman’s Groups within Vodafone. I pioneered Vodafone Scotland & NI’s ‘Lean In’ Group for woman. A network who offer advice and support to woman in our business across a raft of topics; be it woman’s health & fitness, learning & developing your career, our Mentor Programme or Re Connecting, we have support across the organisation at hand to help woman recognise their potential. In my previous Vodafone role I Sector Headed the Mid Market Sales Team. I am delighted to say, my team were 1:1 male to female ratio. My top performer was coincidently a woman. She won sales person of the year 16/17 for the whole of our region. I had spent a year helping her recognised her true potential through performance coaching and a supportive approach. The talented woman in our business bring a positive dynamic to what we do, as do the talented men. There is a genuine mutual respect within the men and women in our business. It’s not about our gender, sexual orientation, or ethnic background, it’s about the work ethic, skills and talent of each individual. I have been inspired by our business to help support and promote woman in our workplace.I nominated one of my team, my top performer, for the Woman in Sales Awards Europe17/18. This was a fantastic opportunity to raise her profile not only within Vodafone yet across our Industry Europe wide, and I was delighted she was rewarded as a finalist.  The ethical values of our organisation were another big attraction to me as a woman, in joining Vodafone. I find this is a common attraction to many woman and men in our business. An example of this is that our people can volunteer 3 working days a year with a charity of their choice. I volunteer with a wide range of charities, and also sit of the Committee of Ayrshire Business Women. It’s so rewarding being able to genuinely do so good in society and having the support of your employer to do so. As a woman, it’s also important to me personally that Vodafone care as a corporate organisation and contribute back into society.Whilst being with Vodafone I have benefited from widening my professional network, and sharing best practice, engaging with some empowering woman both internally and externally. As a member of the Scottish Business Woman’s Association and also Ayrshire Business Woman Network, it’s fantastic watching so many women evolve and succeed in business. I have worked my way up into the regional senior leadership within Scotland and Northern Ireland, and sit on the local Regional Board for Vodafone, and I love that Vodafone actively support woman; recognising that in as much as we are different to men, we have so much value to bring to business. I can’t profess enough that Vodafone ultimately unlock and unleash the talent of women. I encourage more woman to grasp the opportunity to work in such a fantastic organisation and join the Vodafone team!

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Meet Kirste Johnston a Sales Sector Head within Regional Business Scotland & NI and hear her story and overview on how Vodafone unleash and unlock the talent of Women.

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An interview with our Commercial Specialist James
An interview with our Commercial Specialist James

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B2B

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blogs

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11/29/2018

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What has your journey been like at Vodafone? My journey at Vodafone has been fascinating. To start with I spent a lot of time learning about how we worked as a team and company and also the products we sold. I have worked with so many different people from all over Vodafone UK and from Group Enterprise. A few of those colleagues have become firm friends outside of work too. When I first started I was nervous at walking into such a big company and worked on simple mobile focused deals. Now I spend a lot of the time working on deals with many products worth a lot of money that I never ever thought two years ago I would be doing.Why did you choose to join Vodafone?I chose Vodafone because one of my friends referred me for an interview! However when preparing for that interview I liked the ethos and image that Vodafone portrayed as a development opportunity for me to push on in my career with all the network I could build and the diversity of the working day which changes all the time. The main reason however was the flexibility to work from wherever there is an internet connection which includes at home.What do you do on a day to day basis?My day job revolves around working on deals at the pre-sales stage for our regional customers. This involves working with sales people and stakeholders to model a deal which ranges from a few mobiles to deals up to the millions of pounds with multiple products.What are you most proud of since joining Vodafone?I would say I am most proud of my own personal development. There have been a few instances where the work I have done as contributed to a high profile deal and that is very satisfying. However, my own personal development from where I started to where I am now, far more confident, better at networking and meeting new people. How does your role with Vodafone fit around your life? The flexibility of working at Vodafone is great as you can work from anywhere with an internet connection. You can do the things in life that have to be done during the week and work around them. The support you get in prioritising the correct way is great.

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Kate Ward

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Kate Ward

Vodafone’s Future Ready 2018 conference
Vodafone’s Future Ready 2018 conference

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B2B

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9/19/2018

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Vodafone’s Future Ready 2018 conferenceToday was a big day at Vodafone – we made the first live holographic call using 5G at our Future Ready conference in Newbury. Not only that – we launched Techstarter, a new digital innovation £300K award to support socially-driven tech ventures, as well as new initiatives to help students, digital entrepreneurs and our own frontline staff build their digital skills. Find out more below! Vodafone UK’S first holographic call over 5G: Yes, you read that right. As part of its 5G trials, Vodafone have conducted the UK’s first live holographic call, marking a significant milestone in UK communications. Using 5G, the call connected our Manchester Hub with our headquarters in Newbury.  It took place in front of a live audience and featured England and Manchester City Women’s Football Captain, Steph Houghton. Steph appeared as a live hologram in Newbury and gave some footballing tips to Iris, a 12-year-old Manchester City and Lionesses fan. The exchange demonstrated the exciting possibilities that new technology could bring to sport, including remote coaching and training, as well as the opportunity to bring sports fans closer to their idols.  Equipping university students with digital skills: Vodafone Digital DegreeThe Vodafone Digital Degree was created to develop digital talent at university level. Vodafone have taken on 16 digital degree apprentices who will be attending the University of Birmingham full-time, studying ‘BSc Computer Science with Digital Technology Partnership’. They will also receive a salary across the 4-year programme. During their four-year study period, they will complete a 10-week summer placement in their first year and a 12-month industrial placement in their third year. But what happens when they graduate in 2022? Well they are all guaranteed a role in one of the Vodafone’s digital teams! Mentoring digital entrepreneurs: Bright Sparks:The programme focuses on mentoring digital start-ups. Oxford University Innovation have selected 10 digital start-ups to be in the Bright Sparks programme based on their stage of development, enthusiasm of the project and areas of expertise. Vodafone employees who are selected as mentors will work closely with the start-ups to provide support and expertise areas like strategy and digital marketing.  Helping Vodafone frontline employees re-train as coders: Code Ready:Code Ready is a new digital skills programme for employees in our retail stores and contact centres who are interested in a digital career. Partnering with Makers, London’s leading software development programme, we’re offering our frontline employees the opportunity to learn to code.This programme will be fully funded, meaning our employees won’t have to pay to learn the skills that can help shape their digital careers. By the end of the course, the employees will have learnt everything they need to know to become a developer and secure a new job with Vodafone. We’re starting with a pilot, and in 2019 we plan to have an intake of 20-30 employees from our Manchester office. Want to help us shape the future? Join us today.

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Kate Ward

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Kate Ward

Meet Giovanna, Lead Data Scientist
Meet Giovanna, Lead Data Scientist

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B2B

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blogs

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3/9/2018

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Although Giovanna has a background in Physics, she took on two major challenges in Big Data when joining Vodafone - find out what she's been up to

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Meet Anne - Enterprise Director
Meet Anne - Enterprise Director

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B2B

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blogs

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3/8/2018

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“I studied accounting and finance at the University of Limerick, before going on to complete my Masters in computing. After a false start in consulting, I joined a major software provider through their graduate programme. It was a fascinating experience – I got to move around the business and turn my hand to all manner of roles and challenges, eventually ending up in sales. I loved it, but it could be quite a lonely existence at times. I was constantly moving from place to place, which made it hard to make real connections with colleagues or customers.   After 17 years it felt like time to try something different. I had a chance encounter with Anne O'Leary, the CEO of Vodafone Ireland. I immediately got the sense that this was a purpose-driven company – the idea of connecting people and making a difference in their lives through communication really appealed to me.   So, I made the decision to switch industry and company. I had no credentials in telecoms whatsoever, no personal brand or network to fall back on. It felt like a pretty brave thing to do. I’ve been with Vodafone for four and half years now.   I was originally Enterprise Director for Ireland, and I’ve since moved over to the UK. I’m essentially doing the same role, the main difference being that the mandate is a lot bigger – I’m overseeing 1,300 people across different teams and reporting directly to our group CEO. It’s a massive operation, but it feels like a small one, as there’s so much consistency in our values and around how we do things. Trust, integrity, simplicity – we all live and breathe these values. Being a senior leader myself, I need to lead by example, and the decisions I make have to be in the best interests of our customers. It’s also my job to spot where decisions are not being made in this way.   We’re an organisation that’s constantly innovating and investing time and effort in the right things. It’s crucial we remain at the cutting-edge of our industry and that we’re always on the front foot, whether it’s pushing our 5G networks or working with the latest tech such as IoT, robotics and smart cities. At the same time, it’s about having the right mix of technology and people.   Our job as an organisation is about empowering people and finding ways to make their lives better. The solutions change and get more innovative, but customer centricity and experience are always at the heart of everything we do. We are even remunerated in line with this. That’s the mission, and it’s important for everyone here to buy into it that. It’s a different mindset to a lot of organisations. But if you’re someone who wants to feel empowered and entrepreneurial, the kind of person who’d enjoy running their own business for example, then you’ll fit in just fine. Other than that, we welcome people from all walks of life.   Diversity is a sincere movement at Vodafone; it’s done for the right reasons, and it’s not just something we pay lip service to. A huge amount has been done for gender advancement. We recently ran a fantastic Vodafone LGBT & Friends initiative, for instance, which was really well supported.   I’m really excited to see what the next few years will hold. The way we work is constantly changing to reflect the way society is evolving and how our customers are using their technology. It’s up to me to make sure we have the best people in place across the Enterprise team to meet our goals and that we’re all moving in the right direction. I like to move at pace.   The world is constantly changing; our customers don’t have time to wait around for us to hold our next monthly meeting, so we try to work in small groups and to do things in a more agile, spontaneous way. I get excited thinking about the challenge. It’s purposeful; it’s an opportunity to play a part in connecting society for the greater good by doing the right thing for our customers.”  

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Anne is the new Enterprise Director at Vodafone, leading a 1,300-strong team. She talks about why joining Vodafone felt like a brave decision, and why she’s excited to see what the next few years hold for her and the business.

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Hear Phil's story - From the UK to Egypt & back again
Hear Phil's story - From the UK to Egypt & back again

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B2B

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blogs

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3/8/2018

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Phil’s Vodafone journey began in 2000. Since then, he’s won Regional Manager of the Year and worked in Egypt for six months! Find out more about his time with us:

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