IT Infrastructure & Governance

Our Infrastructure and Operations teams take business problems and turn them into IT solutions.

 This could be for anything from a simple change to launch a new service to consumers – such as the ability to use PayPal – to the redesign of a network solution, or the transformation of the way we do business with both individual customers and large corporations.

 Whether you’re new to the IT game or a seasoned pro, we’ve got a range of opportunities working across all types of technologies. As a result, your mind-set is just as important as your technical & commercial experience.

 Does poor customer service irritate you? If you’re a natural proactive problem-solver then you’d be a great asset to our IT team. We’re after people who aren’t afraid to stand their ground, but are pragmatic enough to call a halt on a failing project. You’ll have a love of new technologies and strong drive to experiment and apply smart tech to real world problems.

 If you fit the above description, and you’re intrigued by what we’ve outlined so far, then check out some typical roles and teams within our IT team below.

Typical roles

IT Demand Management 

You’re probably well aware that nothing much happens in businesses today with IT.  From a simple bundle change to an entirely new suite of applications, and from basic IT queries to full on technical overhauls, you’ll be working on all sorts of fast-paced projects.

 Those working in IT Demand Management need to be able to understand what both internal & external customers want, translate this into technical requirements, and make sure that what is being asked for is the right kind of solution for the business. You’re the person who liaises with the client to really test what they need and whether this is do-able.

IT Design/Architecture

If the Demand teams think it’s a go-er, a solution needs to be designed, and our architects are never short of work.  You should be able to look at the big picture and be a broad technical expert, with an ability to take the business requirements to the next level.

 You’ll utilise state of the art technology to create a blueprint for the optimal solution. In a technically complex and massive business, this requires some really ingenious thinking.

IT Delivery 

Most of the development is done by our partners, so we need strong directors of delivery, with an ability to make sure our customers are getting the best outcome.  This means you’ll probably have come from a development or operational background, or at least have a good enough understanding of IT delivery to call the shots. 

You’re the person responsible for making sure the developers build what the architect told them to; and that it’s also what the customer wanted.  You’re building the right solution, not just building the solution the right way.

IT Operations

Keeping everything running, as if by magic, is the role of our IT Operations people.  We have hundreds of applications running over our massive data centres and state of the art cloud environments and we make thousands of changes every year. So we always need hands on owners of the IT service so that our customers’ experience of our network and our services is seamless.


Phase one. It’s time to submit your application. Don’t worry, our application process isn’t too long, but that doesn’t mean you should rush it.

Remember, this is your time to knock the competition out the park. And if you want game, set and match you’re going to have to go all out when it comes to selling your relevant skills, experience and personal values.

We want to know all about you and why we should hire you over everyone else. First impressions count, so show us what you’re made of. 

Video or Phone Interview

Before we invite successful applicants in, we like to have a friendly chat. If you’re deemed a suitable match for the role you’ve applied for, we will arrange to speak to you. This could either be simply over the phone, or via a video interview, depending on which role you’re after.

At this stage in your job application we want to see how you might fit into the team, and most importantly, get to know you a little better. We also use this as an opportunity to consider how we can help develop your future, because your career develop is, and always will be, important to us. 

Face-to-Face Interview

The next step is meeting in person, face-to-face. Our interviews vary depending on the role you’re applying for, you could simply be invited for a standard face-to-face interview, or you might be asked to attend an assessment centre. Yup, you might have to do a presentation or a few tests related to your role.

But don’t fret, it’s just how we make sure you’re the perfect fit and it also gives you the chance to ask any questions and get to know us. At Vodafone, we’re just as invested in your future as you are in ours. It’s a two-way street you know. 

The Offer

It’s crunch time, if you’ve nailed the application, phone call and interview and we deem you suitable for the role, we’ll make you an enticing offer. If you weren’t successful, we’ll provide some handy feedback to help you out in future applications.

Just keep in mind once you’ve got your offer, before you start the process of being welcomed to the team, we’ll need to run some pre-employment screening. All offers are subject to passing these checks.

Don’t freak out, there’s nothing out of the norm here, just the standard references, criminality and financial checks. Then you’re good to go and you can begin your prosperous career at Vodafone. 

Here’s a Quick Breakdown of Our Application Process:


You let us know you’re interested in a role at Vodafone and submit an application.


It’s not all about your CV, we want to get to know you via a phone or video call.


Let’s interview each other to see if we are right for you and vice versa.


Success? It’s time to kickstart your exciting future at Vodafone. Welcome to the team.