Retail

We look for staff who genuinely want to help customers get the most out of their gadgets.  If you’ve got a passion for all things technology and have a knack for explaining things in just the right way, we’d love you to be a part of our retail team.

 Retail is all about connecting with customers by asking smart questions. Whereas some customers have a clear idea of what they want, others need much more guidance. It’s your job to listen intently and consider the customer thought process.

 Join Vodafone and we’ll support and encourage you every single step of the way. If you’ve got sales experience that’s brilliant, but if not, don’t rule yourself out. Because what truly matters is your attitude and drive to meet and exceed both personal and store targets. If you’ve got the motivation and personality, we can train you in everything else.

 Bring all of that to the table, and you can look forward to one of the best hourly rates on the high street along with stacks of other great benefits and discounts.

 First, there’s the basic rate that’s very hard to beat anywhere on the high street. (And, on top of this, the chance to work towards generous quarterly bonuses).

Then, there’s the structured career development plan, which allows you to develop fast throughout our Retail stores. Rest assured, you're an asset we really want to develop.

 Finally, there’s the chance to work for one of the world’s top ten brands – a company famed for its groundbreaking approach and spirit of innovation.

 Retail is all about connecting with customers and helping to find the right technology for them. If you thrive on giving people a fantastic experience as well as selling cutting-edge products and services, a career with Vodafone retail is your chance to shine.

Our career paths

We believe that knowing there’s opportunity to progress is vital. One of the many great things about working for a large organisation like Vodafone, is that there are many opportunities and directions your career path can go in. So, what has your future got in store for you?

Full and Part Time Retail Adviser

Are you a great listener who’s passionate about meeting new people and understanding their needs? As a Retail adviser, you’ll help our customers get the most out of their technology. You need to be motivated and resilient and you’ll be working to a number of team and individual targets. We’ll support and encourage you every step of the way with training, one of the best hourly rates on the high street, and stacks of other great benefits and discounts.

Technology Expert

Working as a Technology Expert, you’ll be kept on your toes. From supporting and educating a customer around setting up their devices, to diagnosing and organising repair of faulty devices.

It’s as much about understanding the customer as it is about understanding the technology and how our customers use it. Once you know what someone wants to do with their phone, you can show them how to make the most of it. Which might include what other products and services could enhance their experience.

Our Technology experts also usually act as an assistant manager to support the Store Manager, so you need to be comfortable coaching others and helping them to be their best.

Assistant Store Manager

Our Assistant Store Managers are there to support in leading, motivating, coaching and developing a store team to deliver an exceptional customer experience. You’ll strive to meet and exceed store performance targets and offer a stand out in-store service. This role is a key part of the store leadership team and offers the chance to take on the day to day running of the store.

Store Manager

Our store managers lead by example, creating a workplace full of motivated, energised people who always give our customers the best possible experience. We’ll reward you with a great salary, benefits and bonus opportunities, plus the chance to keep moving upwards and onwards.

Regional manager

If you’re a senior manager who relishes the challenge of improving the customer experience while hitting targets, we’ll help you take your career to exciting new places, with structured development and international secondments.

You’ll work on a variety of projects, from new product launches to major national events, all the time building rapport with store managers and staff to keep the team spirit strong.

Join us

Here’s a sneak peek into the application process at Vodafone.

Application

Please don’t hold back. Make it clear to us just what skills and experience you have and why you think it would work in the Vodafone environment.

We promise the process won’t be too painstaking, but remember that a great first impression is key when it comes to moving along the application route. So, make a brew, take a bit of time and really rack your brains to let us know just what it

Video or Phone Interview

If we think you might be a suitable match for us, we’ll dial your digits or invite you to take part in a video interview, depending on the role you’ve applied for.

We really want to get to know you at this point and it’s important to us to see how you could be the perfect addition to the team. To make sure we know just how to help you develop along your journey, make sure you chuck any crucial questions our way. We can’t wait to answer them.

Face-to-Face Interview

Excellent news. You’ve made it to the next stage - the classic meet and greet. What happens here depends on the role you’ve applied for, so you might need to put together a short Powerpoint to present, or head on down to one our assessment centres, where our team will be ready to help you along your Vodafone journey.

The Offer

Phew. Time to kick off those smart shoes and relax… nearly. After this important third-stage interview, wait to hear from us so we can provide you with detailed and helpful feedback. If you’ve been made an offer for which you can’t refuse, this is where we start the process of welcoming you to Vodafone.

Please note – we will need to run some pre-employment screening before you join us, and all offers are subject to passing these checks. But there really is nothing out of the norm here, just references, criminality and financial checks. The usual.

Here’s a Quick Breakdown of Our Application Process:

1

You let us know you’re interested in a role at Vodafone and submit an application.

2

It’s not all about your CV, we want to get to know you via a phone or video call.

3

Let’s interview each other to see if we are right for you and vice versa.

4

Success? It’s time to kickstart your exciting future at Vodafone. Welcome to the team.