Contact centres

Make a difference every day

 

Are you friendly and personable? Do you have a passion for customer service? We’re on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line.

 Someone who can help, listen to their issues and make them feel valued. We’re well aware that our contact centre staff have the ability to really make a difference to our business, and maintain our excellent reputation.  That’s why we’re investing in UK contact centres and hiring 100s of people into this crucial part of our business.

 We recruit people with the power to provide an exceptional customer experience. From handling a myriad of complex queries to answering key customer questions. You’ve got the power to blow customers away from the get go and resolve situations at first contact.

 Our main Contact Centre offices are in Stoke on Trent, Wythenshawe (Manchester), Newark and Glasgow.

 You’ll have a spring in your step when you go into work, because our calls centres are some of our most exciting and buzzing environments. It’s where the real magic happens, and where customers form first impressions and a lasting bond with our brand.

 From restaurants to gyms to Chill and Energiser rooms, our on-site facilities will help you reach your full potential at work and enable you to properly unwind during your down time.  It’s sociable, inclusive and there are plenty of ways to relax when you're not helping customers

 We’ll also offer you an outstanding package of working benefits. Sound enticing? Check out some of the roles in our contact centres and apply today. Be a part of one of the world’s biggest brands.

Types of role

Customer Service Adviser

Our goal is to give our customers an incredible service. We genuinely want to make a difference to our customer’s lives. Which is why we’re looking for passionate Customer Service Advisors who share the same vision.

  Whether it’s assisting them with their bill or upgrading their phone, or helping a business discover new ways to grow, our Customer Service advisers build strong relationships every day.

 If you’re a natural problem-solver, you could have a place in our Stoke, Newark, or Manchester sites. You’ll connect with a vibrant, ambitious culture with a strong focus on personal development.

Sales Adviser

Can you handle the fast-paced, exciting world of sales? Our Sales Advisors know how to juggle sales goals and delivering the best service imaginable.

 You’ll be helping a range of customers, from everyday customers trying to decide which phone to get to business customers who need to steer their business in the right direction.

 Working in an inspired environment every day, you’ll have access to our continuous training and development to push your ambitions further.

Tech support

With technology, things can occasionally get a little tricky. That’s why we have the best support team on hand to help customers that need some tips and advice. Our Tech Support team are at the beating heart of what we do. Have you got a natural understanding of how people and technology come together? Then you’d fit right in our support team.

 

We have a variety of roles helping customers with their devices and broadband where using your unique skills will make a big difference. You’ll enjoy a supportive culture, skill training and great benefits.

Team Leader

Put your perfected people skills to the test and push our teams to reach their full potential. You could be managing and motivating a team of 10-12 Advisers in one of our contact centres. See where a Team Leader role could take your career and apply online.

Our career paths

We strongly believe that everyone needs to know how their career might be able to progress. It’s vital for ambitious staff who want to keep climbing that career ladder. And what better place to spread your wings that at a large organisation like Vodafone, where’s there are loads of directions you can fly in?

 

   Check out our Life @ Vodafone page for a few examples of some of the careers stories taken by some of our current people.

 

 

Join us

 Throughout our recruitment journey, we’ll be assessing you for the role. But rest assured, we’ll also share lots of information and support you through it, to help you be your best.

Application

Let us know you’re interested in a role by applying online and telling us all about yourself. Our application process isn’t too long - but that’s no excuse to start slacking. Remember, you need to stand out from the crowd and this is your chance to make the right first impression, so take your time.

Video or phone interview

If you fit the bill, we’ll let you know that we’d like to invite you to take part in a phone or video interview. This gives us an opportunity to get to know you better, whilst giving you a chance to ask us some burning questions about the role, and what it’s like to work at Vodafone.

Face-to-face assessment

Congrats, if you ace the phone or video chat, we will invite you for an interview. This is where we both interview each other to see if we’re a good fit for you and vice versa. We will either meet you in person for a chat, or depending on the role, you may be invited to an assessment centre. This will simply involve assessment exercises that are relevant to the role you’re after.

But don’t worry – we’ll give you all the advice and information you need to be your best.

The offer

After your final interview we’ll get back to you with feedback. If you’ve made the cut, we will be delighted to start the process of welcoming you to Vodafone. Please note – we’ll need to run some pre-employment screening before you join us, and all offers are subject to passing these checks.

Here’s a Quick Breakdown of Our Application Process:

1

You let us know you’re interested in a role at Vodafone and submit an application.

2

It’s not all about your CV, we want to get to know you via a phone or video call.

3

Let’s interview each other to see if we are right for you and vice versa.

4

Success? It’s time to kickstart your exciting future at Vodafone. Welcome to the team.