Working as part of our Enterprise Operations team, you’ll be working with a whole host of brilliant people, all across the world.
Customers are key to Vodafone. And our sales teams help to manage our ‘in-life’ service operations for each and every Vodafone Global business customer. That means taking on the responsibility for an outstanding Customer Service Experience pre and post sales.
First to respond, we are not just any frontline; we are the Vodafone frontline. The Red Line. No customer crosses this until their issue is resolved. Our mission? Simple. ‘To Keep the World’s Businesses connected’.
We live by a strategy based on three core pillars – ‘Personal, Simple and Digital’. Keeping our customer connected 24/7, we’re always ready for the next call and committed to resolving issues for our customers.
So, what types of roles can you expect within this dynamic area of our business?
Service & Sales Support desks
Fundamental for customer impression and ongoing relationships, these roles ensure that our business customers receive the best possible customer experience along with quick query resolution, on a global scale.
A multi-channel and multi-lingual team, we’re looking for focused people. Those who can really take initiative and who are capable of on resolving customer queries at the first point of contact; 24hrs a day 7 days a week.
The service desks support detailed on-boarding through to providing that oh so vital interface for customers into Vodafone. A key responsibility? To minimise any customer business impact.
Tackling Cloud based challenges on a Monday morning your thing? Get stuck into our exquisite engineering team.
Alongside providing crucial support of the in-life management of end-to-end performance monitoring, you’ll get to grips with event management systems for Cloud & Hosting infrastructure.
A typical day will involve managing bid processes, driving pricing and sniffing out solutions for contract development. This is one seriously varied role, for a seriously varied individual.
A proactive planner? That’s you. Consistency is also your bag, as you’ll be working side by side with the sales teams to manage the governance of our bid strategy. If this sounds like something you’d love to get your management teeth into, find out more today.
Service Management & Commercial.
Do you see yourself as a bit of a customer champion? We do.
Working closely with the Sales Manager, whilst supporting the in-life contracts of our customers, we’re looking for those who truly understand the customer business and projects to drive mutual financial benefit. It’s also vital that you possess exceptional attention detail, as you’ll be ensuring all contractual elements are being delivered to set standards. Cape acquired along the way, you will become a hero in terms of ensuring an exceptional service experience
If you look forward to building and delivering sales performance insight to a sales team, then this could be just the role for you. Working with a focused and driven team to develop strategies, you will work together to enhance the overall sales performance and reporting.
Want a platform to perform? Of course you do. Our Sales Operations function ensures that Vodafone Group Enterprise sales professionals are fully equipped to go to market.
If you want to help our customers build a secure digital future, look no further than our Security Operations team who do just that, protecting our customers throughout their Vodafone journey.