I started my Vodafone journey almost 11 years ago now after a high flying career in the skies as Cabin Crew.
My then boyfriend, now husband asked me to join him living in Newbury. He worked at Vodafone HQ and thought it would be a great opportunity for me to join Vodafone and use my great customer service skills on the ground and not 30,000,00ft in the air!
I knew absolutely nothing about mobile phones let alone how to sell them. Working with the same people every day and in the same location was totally alien to me. To say I was nervous about joining the Retail team at Vodafone was an understatement.
I started off working in the Retail store based at HQ. The store at that time was a quiet hidden away store in the basement of Vodafone, I still remember going home after my first day and saying I don’t think this is going to work, the store is really quiet. What I didn’t know was the store was going through a massive re-development and would be moved into a prestigious location in the Vodafone House reception. The team doubled, we had an amazing new store and after a couple of days of training I felt ready for the next adventure.
An opportunity came up for a secondment role in another Retail store in Oxford and I was offered to move across for 3 months. The 3 months turned into 2 years. This store was totally different to the HQ store; it was terrifyingly busy with over 20 members of the team, targets were higher but I loved the buzz of constantly being busy and the challenge of higher targets. During this time I was also promoted to what was then called ‘Senior Sales’. This gave me more responsibility within the store and a great confidence boost that I was actually quite good at something.
In the summer of 2009 I had my first child. I decided to take a shorter maternity leave as Vodafone’s incentives for working mums to return to work was amazing. I decided to take the opportunity to move to my local store in Newbury to help with nursery runs and to cut back on travel time. I was also able to tailor my hours around nursery drop offs and pick-ups which gave me more time to spend with my new family.
Would you ever consider working in the ‘Ask HQ’ team – I was asked in one of my 121 reviews with my manager? Ask HQ were an SOS support team for the retail stores. An opportunity had come up to cover maternity leave for a minimum of 6 months; I jumped at such a great opportunity.
3 months into the secondment I fell pregnant with my second child, once again Vodafone were fantastic about helping me back into work. I decided to return back to my local retail store as the hours suited our home/work life better.
My husband worked in the Enterprise area of Vodafone and would always come home with great stories about signing new corporate customers into Vodafone. Always thriving for a challenge I decided to apply for a role as a transition co-ordinator in the Public Sector area of Enterprise. This was a totally different role for me and took me completely out of my comfort zone. It relied heavily on excel skills and manipulating data and spreadsheets, something I had only ever used briefly.
An enjoyable year of hard work passed very quickly but I began to miss the ‘Retail Family’. I took the very brave decision to leave the Enterprise world behind and head back to Retail.
I joined the Estate Development team in June 2014, looking after the coordination of the busy Global store refit roll and have never looked back. My role has developed massively over the past 3 years and uses all of the skills I have developed throughout my career at Vodafone.
Even after almost 11 years at Vodafone, not 1 day is the same. I’m still learning new skills and meeting lots of influential people along the way.
Project Co-ordinator, Events and People Support