Meet Claire - Assistant Store Manager

Hear from Claire and her journey through the 23 years she has been with us at Vodafone

By Vodafone

My Vodafone Journey

I started my career back on the 4th October 1994 with a Southwest company called IES Telecom. They had 7 shops based around the Southwest. Where I started was a small concession within Office World in Swindon, there were 2 of us myself and my Manager. I had to learn things quickly as we were open 8am-8pm so there would be 6 hours a day where I would be running it by myself. Back then there were only 2 networks Vodafone and Cellnet, it was also analogue. We would offer accessories, car phone installations, pagers and I always remember having to try and reprogram analogue loan phones if phones had to go away for repair which was always tricky! Within a couple of years digital happened and along came PAYG and new handsets, along with a lot more choice on tariffs with Vodafone; offering Personalworld, Metrodigital and Eurodigital. The company made a great name for itself and was soon taken over by Talkland. Talkland in its own right became very successful and back in 1998 they were bought by Vodafone along with People's phone and the concession moved into premises in the Town Centre.

In 2000 Vodafone decided to close the store at the top of the town and move to a better location in the middle, where we still stand today.

I stayed a Sales Adviser for another 2 years but back then there were no Assistant Managers so I was known as being the number 2 in store. At that time Vodafone helped me complete an NVQ, thus
Making me Senior Sales Manager. My role didn’t change much, I was still in charge of compliance and making sure the general day to day running of the store happened.

In 2011 the structure of Vodafone changed slightly and I was able to then complete over a course of 18 months another NVQ for Assistant Manager. I stepped up to complete various task to support the Region, including audit support and upskilling new colleagues.

In 2013 I passed my interview to become the store’s Assistant Manager the store then closed for a refit and we moved to a mock up shop in the interim. I had to ensure we were all packed up, add stock back onto file and make sure the transition ran smoothly. I helped my then Manager, Alex with setting up our new larger store, and I was in charge of delegating jobs and ensuring that they were followed through for the grand opening in February 2014.

I am still here now. It probably doesn't seem like I have achieved an awful lot, but I have certainly seen a lot of changes within the industry and a lot of different faces have come and gone. I enjoy my job very much, and I enjoy working within a busy store with a fast paced environment. I enjoy being able to support my team, my Managers and anyone in the Region who needs my help, who know I am always on the end of a phone. I also feel the client base we have in store are amazing and they will always come to me for help or advice. I have many customers with special needs or that are elderly, and rely on me in the store and this is why I am happy in my role. I know the team enjoy having me around as the store ‘Mum’ and like how I manage to organise them and the store. I have been with the company 23 years now and long may that continue.

Claire Frost
Retail Assistant Store Manager
Swindon
(23 years of Service)

Just us writing stuff

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