UX Research Leader

London, Greater London
  1. Full Time
  2. Digital
Posting date:15 Jan, 2019
UX Research Leader
London, Great Suffolk Street

Digital transformation is a journey not a one off-event. It needs to be nurtured and grown by talented people who experiment, fail fast and innovate at pace.

Vodafone UK is looking for an experienced User Research Lead to join our growing Digital Experience team. You’ll be working across a variety of platforms and products, testing and gaining insight that reveal the motivations and behaviours of users when they interact with us using the latest technologies such as Chatbot, Voice and AI.

We are a hard-working, fun-loving, multi-disciplinary team of user experience designers, visual and interaction designers, researchers, content strategists and web developers who collaborate closely with each other to create experiences that inspire, engage and excite our customers.

It’s an exciting time to join the team as Vodafone is putting Digital at the heart of everything we do.  We’re currently reinventing our entire digital estate so there’s lots of opportunity to help shape our future and deliver digital innovation.

As the UX Research Lead you will:
  • Lead as a promoter for a culture that delivers outstanding experiences for real people, grounded in meaningful evidence
  • Have a mixture of practical skills in the research field – including planning, executing and communicating studies that reveal the motivations and behaviours of users
  • Collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast paced, iterative environment
  • Have a hunger for curiosity for the user experience, a love of learning, open mindedness and a drive to make things better for the user
  • Leads to promote the value of research across the business
  • Day to day management of two UX Researchers

Who you are 
  • Capable of effective prioritisation and working to tight deadlines
  • Strong communication, critical thinking and creative problem-solver
  • Have sound knowledge of research design, survey design, user testing guides, user research analysis and statistical concepts
  • An excellent report writer, capturing and communicating key observations and findings to stakeholders
  • Passionate and enthusiastic for a team-oriented, collaborative, fun and fast paced environment
  • Have a strong understanding of relevant technology and digital trends and research experience in multiple digital channels
  • A proven experience of gathering and delivering actionable insights that you can share with us

Why Vodafone?

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.


Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 

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