User Experience Designer

London, Greater London
  1. Full Time
  2. Strategy
Posting date:17 Apr, 2018

Role Title: User Experience Designer

Location: Paddington


At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

In joining the Commercial team here at Vodafone Group you will support our people in strengthening our position as an admired company in the eyes of our customers, shareholders and employees! The team is broad; you could be working within Brand, Commercial Management, Consumer Services, Terminals, M-Pesa or Customer Experience Operations. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?

Role Purpose:

Our User Experience team is on a journey to become the world’s leading data company, moving from a handset retailer going through a transformation to digitally transform the customer experience Joining us as a User Experience Design Lead is an opportunity to drive this forward. The Future is exciting. Ready?

The User Experience team, is a growing team with a global hub in London working with the Vodafone local markets and partner markets. You will have a diverse portfolio across many of Vodafone’s digital app products and services and web channels.

With us you will:

  • Be responsible for the delivery of an end to end design project for a channel or product.

  • Drive the overall design process directing designers and third party agencies in each step of the UX process, including project planning, discovery, user research and analysis, requirements definition, conceptual design, content planning, interaction planning, and interaction specification and UX standards.

  • Collaborate effectively with stakeholder from local markets, product, technology, brand and marketing to bring structure, clarity and customer focus to the design delivery for a channel or product.

  • Create design concepts and specifications for significant future products and services, leading through innovative approaches on programmes in order to achieve higher effectiveness.

  • Engages with lead markets and product teams to define and document user experience requirements for a channel such as Online or Retail for a product such as Cloud creates specifications that are grounded in technical feasibility and based on opens standards such as HTML and CCS.


Apply if you have:

  • Experience in User Experience

  • Experience in a commercial product and/or service development environment

  • Experience in mobile related businesses

  • Exceptional ability to balance priorities and business / design trade-offs.

  • Excellent ability to influence and lead thinking up to executive and senior management levels

  • Strong and consistent user focus, demonstrated through putting the user and their needs ahead of features and technology. Mentor others in this area.

  • Technology grounding - sufficient high-level understanding to allow informed assessment of likely technology and terminal impact on User Experience design. Responsible for watching and reporting trends.

  • Excellent ability to drive effective delivery in cross-functional projects in a fast-moving environment working with both internal and external resources

  • Excellent awareness to understand and respond to the organisational and cultural factors in working across an international group

  • Degree in design, design management, psychology, human-computer interaction or equivalent.

‘’Digital transformation is a journey not a one off-event. It needs to be nurtured and grown by talented people who experiment, fail fast and innovate at pace’’.


Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on



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The future is exciting. Ready?


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