Tibco Middleware Support Specialist
Role Title: TIBCO Middleware Support Specialist
The TIBCO Middleware specialist is in a client facing role within the Application Operations unit of the organisation. Performing day-to-day Level 2 support activities in Change, Release and deployment for TIBCO, Middleware applications.
Single point of contact for customer, offshore and Onshore team
Own day to day operational support issues
Accountable for meeting & improving SLA & KPIs for the applications
End-to-end ownership of the incidents, communication between business and support teams
Support War room investigation
Participate in Change, Release and Deployment activities and Transformation plans
Drive process & service improvement Constantly challenge to review methodology to enhance delivery
Manage Customer expectations and ensure customer satisfaction.
Prior work experience in Level 2 Application operation support specifically in TIBCO, Middleware
Strong knowledge and experience in Application Operations in Telecom domain
Primary Skills: TIBCO Business works (BW), TIBCO Business Events (BE), TIBCO Admin & UNIX
Oracle 12C, SQL, Unix, Linux
Knowledge of TIBCO Products
Integration/middleware Manager -IM
Enterprise Messaging Service (EMS)
General Interface (GI)
Service Oriented Architecture (SOA)
What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.
We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too. Our excellent flexible benefits programme allows you to choose what’s right for you. Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world. That’s what we mean when we say Power to you.
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