Tibco MFT Specialist
Role Title: TIBCO File Transfer Protocol (FTP) Support Specialist
The File Transfer Support Specialist will be in a client facing role as part of Application Operations unit of the organisation. Performing day-to-day Level 2 support activities in Change, Release and Deployment for File Transfer and Middleware Applications File such as TIBCO MFT, Titan MFT (Titan FTP), IBM Connect Direct, Serv-U
- Single point of contact for customer, offshore and Onshore team
- Own day to day operational support issues
- Accountable for meeting & improving SLA & KPIs for the applications
- End-to-end ownership of the incidents, communication between business and support teams
- Support War room investigations.
- Participate in Change, Release and Deployment activities and Transformation plans
- Drive process & service improvement Constantly challenge to review methodology to enhance delivery
- Manager Customer expectations and ensure customer satisfaction.