Tibco MFT Specialist

Berkshire
  1. Full Time
  2. IT/Technology
000000194102
Posting date:Wed 04, 2018
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Role Title: TIBCO File Transfer Protocol (FTP) Support Specialist

Location: Berkshire

 

Role Profile:

 

The File Transfer Support Specialist will be in a client facing role as part of Application Operations unit of the organisation. Performing day-to-day Level 2 support activities in Change, Release and Deployment for File Transfer and Middleware Applications File such as TIBCO MFT, Titan MFT (Titan FTP), IBM Connect Direct, Serv-U


Key Accountabilities:

  • Single point of contact for customer, offshore and Onshore team
  • Own day to day operational support issues
  • Accountable for meeting & improving SLA & KPIs for the applications
  • End-to-end ownership of the incidents, communication between business and support teams
  • Support War room investigations.
  • Participate in Change, Release and Deployment activities and Transformation plans
  • Drive process & service improvement Constantly challenge to review methodology to enhance delivery
  • Manager Customer expectations and ensure customer satisfaction. 

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