Store Support Adviser
- Daily performance of calls & queries
- Ensure all calls and queries are answered within SLA
- Acts as the primary escalation route for retail when normal BAU processes have not been successful.
- SME on retail processes and procedures.
- Accountable for housekeeping with store database, CTI, and .co.uk site.
- Be on point to communicate to the Retail estate during an incident.
- Customers, supplier and third parties
- Continually review the way we operate and identify opportunities to improve the employee experience, our productivity and therefore customer experience.
- Work with business stakeholders to improve the Retail systems through feedback and issue identification.
- To triage issues and handle escalations by driving the best resolution for front line teams.
- To represent retail throughout the business, ensuring that retail requirements are documented and delivered
- Perform all duties in line with the Vodafone Way vision, delivering speed and simplicity in execution, whilst working collaboratively with others, inspiring team members with the quality of your work,
- High level of Planning and Organisation skills
- Good working knowledge of Word, Excel
- Able to understand and simplify technical jargon
London, Greater London
Eccomerce Specialist - 248831 Location - Smale House, London Drive Our Online Sales Growth! The role is part of the Consumer Sales organisation working in the digital sales teams. The e commerce s
Leigh, Greater Manchester
Retail Adviser within a Vodafone Partner Agent store – Working together to deliver the exceptional £8.71 an hour and a competitive monthly performance related bonus Our Partner Agent stores are a fres
Retail Adviser within the Prestatyn Vodafone Partner store – Being a driving force in retail sales in the best city in the UK – based at the heart of the high street£8.50ph plus commission, OTE £11.5
Vodafone Retail Adviser - Dover £11,856 pa - £9.50 phLeading our customers to an exciting future... Is this role for me? The answer to this question depends on you… Do you enjoy talking to and engagin
Retail Adviser – (Partner Agent store) – 40hrs per week£17,689 pa plus competitive monthly bonus and excellent benefitsOur stores are the face of our brand and we need someone with your skills to de
Retail Adviser – Manchester Trafford – 20hrs per week£9.50 per hour / £9,880 pa plus competitive monthly bonus and excellent benefitsOur stores are the face of our brand and we need someone with your
In-Store Technology Adviser£21,320 plus monthly performance-related bonus and great benefits Do you have a passion for technology? Then come and tell our customers all about it. Is this role for me? I
Vodafone Retail Adviser 25hrs per week- Leading our customers to an exciting future£14,222pa/£10.94ph plus bonus Is this role for me? The answer to this question depends on you… Do you enjoy talking
Tunbridge Wells, Kent
Retail Adviser – Tunbridge Wells £12,844 pa plus competitive monthly bonus and excellent benefits Want to be part of one of the top brands in the UK? Is this role for me? We are looking for passiona
Retail Adviser within a Vodafone Partner Agent store – Working together to deliver the exceptional£9.50 an hour and a competitive monthly performance related bonusOur Partner Agent stores are a fres
Vodafone Retail Adviser - Oxford Store - 20hrs per week Leading our customers to an exciting future...£9,880 pa / £9.50 ph plus a generous bonus scheme. Is this role for me? The answer to this questi