Store Support Adviser
- Daily performance of calls & queries
- Ensure all calls and queries are answered within SLA
- Acts as the primary escalation route for retail when normal BAU processes have not been successful.
- SME on retail processes and procedures.
- Accountable for housekeeping with store database, CTI, and .co.uk site.
- Be on point to communicate to the Retail estate during an incident.
- Customers, supplier and third parties
- Continually review the way we operate and identify opportunities to improve the employee experience, our productivity and therefore customer experience.
- Work with business stakeholders to improve the Retail systems through feedback and issue identification.
- To triage issues and handle escalations by driving the best resolution for front line teams.
- To represent retail throughout the business, ensuring that retail requirements are documented and delivered
- Perform all duties in line with the Vodafone Way vision, delivering speed and simplicity in execution, whilst working collaboratively with others, inspiring team members with the quality of your work,
- High level of Planning and Organisation skills
- Good working knowledge of Word, Excel
- Able to understand and simplify technical jargon
Darlington, County Durham
Retail Business Lead – Darlington store - 40 hours/week £20,000 plus monthly performance related bonus. Vodafone has always believed in innovation and development, from the products we produce to the
Retail Team Leader within a Vodafone Partner Agent store – driving your team forward to the exceptional Luton The Mall – 40hrs/week - £19,500 per annumOur Partner Agent stores are a fresh opportunity
Retail Adviser within a Vodafone Partner Agent store – Working together to deliver the exceptional Part time role with potential for overtime £8.79 an hour and a competitive monthly performance relat
Retail Adviser – Dover – 40 hrs £11,382.00 pa + bonus + excellent benefitsWant to be part of one of the top brands in the UK? Is this role for me? We are looking for passionate and driven Sales Advise
Retail Adviser – Carlisle – 20hrs per week£9,485 pa plus competitive monthly bonus and excellent benefitsOur stores are the face of our brand and we need someone with your skills to deliver exception
Partner Agent Retail Adviser Folkestone– 16hrs/week - £7,321.60 Joining one of Vodafone’s Partner Agent Stores is more than a job, what we do matters. We don’t just carry minutes, texts and data – we
Retail Adviser – Oxford Elite – 20 hrs £9,485 pa + excellent benefitsLove sales and looking for a company in which you can develop yourself? Vodafone has flexible and varied roles to suit those who w
York, North Yorkshire
Retail Adviser – York – 40hrs per week£18,970 pa plus competitive monthly bonus and excellent benefitsOur stores are the face of our brand and we need someone with your skills to deliver exceptional e
Retail Adviser – Chippenham – 20 hrs £9,485 pa plus competitive monthly bonus and excellent benefits. Are you looking for more hours? The store manager may be able to increase to up to 28 hours per w
Retail Adviser – Swindon The Lock – 20 hrs £9,485 pa plus competitive monthly bonus and excellent benefits Our stores are the face of our brand and we need someone with your skills to deliver excep
Retail Adviser – Chester Grosvenor Centre – 20hrs per week£9,485 pa plus competitive monthly bonus and excellent benefitsOur stores are the face of our brand and we need someone with your skills to d