Service Operations Specialist

  1. Full Time
  2. IT/Technology
Posting date:19 Feb, 2021

Service Operations Specialist

Location: Newbury (Full-time remote working during COVID-19)
Salary: Competitive 
Hours: 37.5 + on call
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

Our network operations teams ensure our customers remain connected to their Vodafone services 24/7, constantly monitoring and enhancing network performance. Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to constantly improve customer experience.  

What will you be doing? 

To provide technical support at all levels from Application to Hardware, including networking in order to ensure best possible service availability from our Intelligent Networking and Real Time Rating and Charging domains. Resolve incidents with minimum down time, carry out change to a high standard, out of hours if necessary and partake in a 24 x7 standby rota.

Who are we looking for?  


  • Good knowledge of Intelligent Networking.
  • Good working knowledge of 3rd party suppliers (Nokia & CelFocus) Surepay/GCC/ Fixed-Mobile solution and associated systems. 
  • Knowledge of UNIX, C7, SIP, SOAP, SQL, LDAP and Diameter signalling systems and protocols.
  • Good in Faulting on the above systems and services at all levels from service to hardware. Well-tuned analytical ability, and capable of identifying operational issues during design engagement with Networks.

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.



Life at Vodafone

OUTstanding’s LGBT+ Role Model List 2020 honours Vodafone UK employee

Introducing the diaries of our virtual recruits

Just some of our recent awards