Service Management Technical Architect

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:01 Oct, 2019

Role Title:  Service Management Technical Architect

Location: Newbury

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


The Vodafone Business IT Solutions Architecture department caters to IT/IS needs of vertical business units in Vodafone Group Enterprise that include Vodafone Global Enterprise, Vodafone Carrier Services, Machine-to-Machine / Internet of Things, and Cloud & Hosting Services, each with their own portfolio of products and services, and relevant business functions in Group Technology. The function also builds re-usable assets that cater to the IT/IS needs of Enterprise Business Units in a number of Vodafone Local Markets.. We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers.  What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?        

Our Team:

To support key strategic growth areas, VB IT require a highly capable and experienced Service management Technical Architect specific to ETL and MDM technologies , with Talend and preferably servicenow knowledge, to support the definition of the vision and the roadmap strategy for Enterprise master data management and inventory initiatives. This individual will be responsible for leading the solution definition in conjunction with the business.

With us you will:
  • Act as IT representative towards business and business representative towards IT for all Enterprise IT Domain processes and IT systems.

  • Lead effort to identify and analyse business drivers to derive business, information, technical, and solution requirements and to analyse IT industry and market trends and determine potential impact upon Enterprise.

  • Develop overall architecture approach for all layers of a solution. (Conceptual and logical architecture specifications).

  • Support business case definition with business and finance.
  • Lead vendor and SI selection with VPC, domain leads and architects

Apply if you have:

  • Analysis of requirements, business case defining, solution architecture with the domain & architecture leads,

  • vendor selection, management of the solution design, overlooking the build of the domains

  • Solution agreement and acceptance, the control of benefits realisation with the business according to defined KPIs

  • Consulting, leading, and performing analysis of large, complex applications and business processes required to support MDM implementations

  • Conducting workshops to capture business requirements for MDM

Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on


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