Service Desk Advocate – Manchester

Manchester, Greater Manchester
  1. Full Time
  2. Contact Center
Posting date:25 Nov, 2019

Service Desk Advocate

Salary: £19,000 + £2,000 annual bonus + excellent benefits

Shift Pattern: Monday to Friday (37.5 hours per week) Shifts between 7am and 9pm

About the role


Are you customer focused and passionate about delivering the best customer service?


As a Service Desk Advocate in our Enterprise team you’ll be responsible for taking ownership of high-impacting customer incidents as they are raised, making sure that we are using contact points around the wider business and beyond to drive a prompt resolution. Customer service is key in this role as you need to ensure we deliver the very best care to our Business Customers through effective relationship building. You will be responsible for Inbound and outbound call activities as well as responding to any emails as required. Using your refined communication and interpersonal skills you’ll manage customer expectations, and have the ability to manage complex technical queries.


What skills do I need?


We are looking for someone who loves helping customers, enjoys a challenge and thrives in a fast paced environment. We can train the rest.


What’s in it for me?


We’ll reward your hard work and customer service skills with a great package.


Excellent internal career progression opportunities – join our “Leadership Development” programme. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 


25 days holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days.


Up to 80% discounted SIM only packages for yourself, family and friends.


Discounts at 100’s of high street stores.


World leading maternity package. Alongside pension and share plans


Be involved with a team of people who genuinely enjoy their work and the people they work with


Why Vodafone?


Sometimes it’s not all about salary. What about knowing you are joining a company for a genuine career? A company that will invest in you and that also does a lot for the wider community and things that impact our everyday life.


We love supporting and getting involved with our local communities through fundraising and volunteering activities.


At Vodafone, who we are and what we stand for are at the heart of our business. Our network carries the call that can make someone’s day or a difference to their life. We listen to our customers and through recent feedback we have brought our Customer Service function back to the UK to continually help us improve and get better


Our Values are everything to us, speed, simplicity and trust: by being quick to deliver. We ensure we are Ready to be at our best, Ready to connect for good, Ready to shape the future, and Ready to be ourselves and belong. - The Future is Exciting - Ready?



The application process takes minutes, so don’t waste time, apply now!

Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business, and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.


Life at Vodafone

Reviving Vodafone’s Retail

Out on the road with our Field Manager Louis

Just some of our recent awards