Service Desk Advisor – Public Sector and Government Accounts - Manchester

Manchester, Greater Manchester
  1. Full Time
  2. Contact Center
Posting date:12 Mar, 2019

Service Desk Advisor – Public and Government

Salary: £20,000 + £2,000 annual bonus + excellent benefits

Shift Pattern: Monday to Friday (37.5 hours per week) Shifts between 7am and 7pm

About the role


Using your refined communication and interpersonal skills you’ll manage customer expectations, and have the ability to manage complex technical queries.




Excellent internal career progression opportunities – join our “Leadership Development” programme. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 


34 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days.


Up to 80% discounted SIM only and Broadband packages for yourself, family and friends.


Discounts at 100’s of high street stores.


World leading maternity package. Alongside pension and share plans


Be involved with a team of people who genuinely enjoy their work and the people they work with


Why Should you choose Vodafone for your next career move?


Sometimes it’s not all about salary. What about knowing you are joining a company for a genuine career? A company that will invest in you and that also does a lot for the wider community and things that impact our everyday life.


We love supporting and getting involved with our local communities through fundraising and volunteering activities.


At Vodafone, who we are and what we stand for are at the heart of our business. Our network carries the call that can make someone’s day or a difference to their life. We listen to our customers and through recent feedback we have brought our Customer Service function back to the UK to continually help us improve and get better


Our Values are everything to us, speed, simplicity and trust: by being quick to deliver. We ensure we are Ready to be at our best, Ready to connect for good, Ready to shape the future, and Ready to be ourselves and belong. - The Future is Exciting - Ready?




Commitment from Vodafone


Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us on

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