Service Desk Advisor - Glasgow

Glasgow, Strathclyde
  1. Full Time
  2. Contact Center
MASGLA008
Posting date:04 Oct, 2019
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Service Desk Advisor, Glasgow

Salary: £20,000 + £2,000 annual bonus + excellent benefits

Shift pattern: Monday to Sunday (37.5 hours a week) 7am – 7pm (24/7 contract applies


About the role

Service Desk Advisor’s quickly and calmly identify our customers' need and respond appropriately to the severity of the incident. They use their refined communication and interpersonal skills to ‘log and triage’ a range of incidents whilst managing customers’ expectations around resolution times

Are you customer focused and passionate about delivering the best customer service?

 

As a Service Desk Advisor in our Enterprise team you’ll be responsible for taking ownership of high-impacting incidents as they are raised, making sure that we are using contact points around the wider business and beyond to drive a prompt resolution.


Customer service is key in this role as you need to ensure we deliver the very best care to our Business Customers through effective relationship building.

You will be responsible for Inbound call activity as well as responding to any emails as required. Using your refined communication and interpersonal skills you’ll manage customer expectations, and have the ability to manage technical queries.

 

What skills do I need?

   

We are looking for someone who loves helping customers, enjoys a challenge and thrives in a fast paced environment. We can train the rest. 

 

What’s in it for me?

   

We’ll reward your hard work and customer service skills with a great package.

  

Excellent internal career progression opportunities – join our “Leadership Development” programme. It will be our ongoing mission to support your personal development – it’s as important to retain our employees as it is our customers! 

  

25 days holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days.

  

Up to 80% discounted SIM only and Broadband packages for yourself, family and friends. 

 

Discounts at 100’s of high street stores.

  

World leading maternity package. Alongside pension and share plans

  

Be involved with a team of people who genuinely enjoy their work and the people they work with  

  

Why Vodafone?

  

Sometimes it’s not all about salary. What about knowing you are joining a company for a genuine career? A company that will invest in you and that also does a lot for the wider community and things that impact our everyday life.

  

We love supporting and getting involved with our local communities through fundraising and volunteering activities.

  

At Vodafone, who we are and what we stand for are at the heart of our business. Our network carries the call that can make someone’s day or a difference to their life. We listen to our customers and through recent feedback we have brought our Customer Service function back to the UK to continually help us improve and get better

  

Our Values are everything to us, speed, simplicity and trust: by being quick to deliver. We ensure we are Ready to be at our best, Ready to connect for good, Ready to shape the future, and Ready to be ourselves and belong.


The Future is Exciting - Ready?

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