Service Design Manager

London, Greater London
  1. Full Time
  2. IT/Technology
Posting date:22 Nov, 2018
Role Title: Service Design Manager

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

In joining the Commercial team here at Vodafone Group you will support our people in strengthening our position as an admired company in the eyes of our customers, shareholders and employees! The team is broad; you could be working within Brand, Commercial Management, Consumer Services, Terminals, M-Pesa or Customer Experience Operations. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?

Role purpose:
This is an exciting opportunity to support Vodafone Group, our markets and occasionally partner markets in the practical application of Design thinking through a Service Design methodology. The overall aim being to support teams in creating experiences which truly meeting our customers’ needs and therefore have long term profitability. The Future is exciting. Ready?”

With us you will:
  • Responsible for supporting and guiding various teams in the process of Service Design in order to improve products/services quality
  • Responsible for the facilitation of Service Design projects
  • Required to participate in projects and workshops acting as the subject matter expert for Service Design
  • Support the overall team and Senior manager in the goal of instilling Service Design and Design thinking into everyday working practises within Vodafone
  • Support the Senior manager when required in upskilling teams
Apply if you have:
  • Understanding and experience of the practical application of Design Thinking and or Service Design
  • Experience of facilitation
  • Tenacious and experience of stakeholder management
  • Understanding of customer insights
  • Experience of presenting
What you can expect from us:
  • Dedicated support and mentoring
  • Opportunity to develop and progress – plus a solid dedication to work-life balance. It all means you’ll have everything you need to advance your career, and achieve your full potential.
  • Annual company bonus
  • 28 day’s holiday
  • Contributory company pension scheme
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on
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The future is exciting. Ready?



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