Service Delivery Manager
Role Title: Service Delivery Manager
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.
As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations.
From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal!
We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?
Is part of the (TSS) Technology Shared Services is an internal organisation which acts as an internal service provider to the local markets or group functions (referred as “customer” going forward).
Service Delivery Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of TSS “ambassador” towards the customer and customer “ambassador” towards TSS.
The role includes all three business cycle phases : sell, build, run starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and TSS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs), financial governance for the provided service.
Joining us as a Service Delivery Manager you can be part of our empowering terminals function. The Future is exciting. Ready?”
- Understanding of the local market/group function IT strategy, business pressures/challenges
- Identification of the business growth opportunities, creation of opportunities pipeline
- Pipeline demand management
- Execution of demand/change management and governance
- Representation of the internal customer in service design
- Ownership of the preparation and sign off of the business case relating to the service (e2e bid management cycle)
- Operational/technical understanding
- Customer relationship management
- Ability to establish and maintain trust
- Rigor and reliability in the follow up and implementation of actions
- Financial governance experience
- Account management/business development
- Service management
- Customer relationship management
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on firstname.lastname@example.org
Check out the application process and get to know us better here: https://careers.vodafone.co.uk/technology /
Read more stories here: https://careers.vodafone.co.uk/posts
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The future is exciting. Ready?
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