Senior Technology Operations Manager

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
UK 0004X1
Posting date:27 Jun, 2019
Senior Technology Operations Manager
Location – Newbury

What’s the role?

Reporting directly in to the Head of Tech Ops, this is a fantastic opportunity for an experienced Technology leader to join the business at a really exciting time based at our new Technology hub in Newbury.  From opening our new converged NOC to looking at automation and digital tools, theres lots going on and we are constantly evolving!!

This is a key role where you will have overall accountability for the Operation of the Transport Network, including but not limited to the Converged IP Core, Converged Optical Core, Transmission Core, Converged DSL Core, Internal Networks and Security as well as operation of Enterprise customer solutions – IP, Security, DSL Optical and Transmission.

What will you be doing?

Primary accountability for operational support (Change Management, Incident Management, Problem Management, Lifecycle Management and project delivery).
Primary accountability for the delivery of operational KPI levels, support for incidents, as well as the overall accountability for the smooth integration of any new services and related network upgrades. 
Driving the evolution of the team from Telecommunications to technology company
Annual Core operational OPEX budget of approx. £ 30 Million (Maintenance Contracts) as well as Payroll covering 124 FTEs and outsourced Operations of circa 100 resources. 
Core CAPEX budget expenditure for projects (major network upgrades and new service integrations) 
7 Direct Reports managing 124 FTE plus Indirect Staff / contractors - depending on projects 

What’s needed?

To be successful as a Senior Technology Operations Manager you will have a proven ability in developing internal & external strategic business relationships, as well as leading the creation and development of high performing teams through transformation.
Excellent commercial awareness, with a detailed understanding of business and strategic objectives. Experience managing operational KPI’s and processes and excellent customer relationship experiences. 

A proven ability to motivate teams to perform through strong leadership skills with significant experience of managing multi million pound budgets with appropriate controls and experienced in risk mitigation. 

Ideally, you will have the following Technical Knowledge:

Excellent operational experience in leading technical teams and services 

What’s in it for you? 
Great reward with a competitive basic.  You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best! 

Love to travel? 28 days holiday + bank holidays (option to buy or sell 5!) plus leading travel brand discounts.
Planning for the Future? Get a head start with our fantastic contribution matching pension scheme or our award winning maternity policy.
Are charities close to your heart? 3 paid leave days for charity projects of your choice and matched fundraising.
Looking to Learn? Develop a career on your terms with the Vodafone University.
Love to Shop? Enjoy discounts with the UK’s best-known brands, restaurants and days out with the family.
What about your phone? Great discounts available for you, your family and your friends!
Want more me time? Thrive at Vodafone, a tool to help you find a balance for your health and wellbeing. 

If this sounds of interest, then apply today!!

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 


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