Senior Manager, Cyber Security Operations Centre

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:25 Apr, 2018

Senior Manager – Cyber Security Operations Centre (CSOC)
Location: Newbury

The role

Reporting to the Chief Technology Security Officer for Vodafone UK, this is a senior position, with responsibility for the leadership and strategic direction of the Cyber Security Operations Centre (CSOC) team.  CSOC are accountable for ensuring security operations are proactively managing cyber security threat for Vodafone UK and that any security breaches in its operational environment are effectively detected, prevented and mitigated.


The successful candidate will oversee all day-to-day operations, functions, and capabilities in Vodafone UK and cooperate with Vodafone Group Incident Response Team on cyber security related threats. As a member of the Technology Security leadership team, you will also help share the overall long term cyber security strategy and objectives for Vodafone UK

  • Lead the Cyber Security Operations Center (CSOC) 24x7 team to include Tier-1, Tier-2, Tier-3

  • Strategic ownership and accountability for the cyber incident detection, handling and response processes

  • Engage with key business stakeholders (up to board level) and operational partners in managing and remediation of cyber related attacks

  • Lead the development and implementation of CSOC processes and review their application to ensure that the SOC’s controls, policies, and procedures are operating effectively

  • Influence and improve upon existing processes through innovation and operational change

  • Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches

  • Develops and monitors key performance indicators, determines gaps in performance metrics, and recommends/executes change management techniques for efficiency/quality improvements

  • Ensures that the CSOC meets and exceeds the expectations of internal and external customer based of defined SLAs

  • Evaluate existing technical capabilities and systems and identifies opportunities for improvement

  • Drive automation and efficiencies through rigorous process documentation and enablement of tools

  • Create of reports, dashboards, metrics for SOC operations and presentation to senior management

  • Define and drive the CSOC strategy in line with the broader Technology Security strategy, ensuring alignment to the relevant internal stakeholders including the Group & Enterprise Technology Security CSOC teams

  • Create a culture of engagement, collaboration and high performance within the CSOC function

  • Responsible for driving the broader Technology Security strategy and achievement against this as an active member of the Technology Security leadership team


Key Skills/Experience

  • Qualification(s) and or certifications in Information Technology or related discipline

  • Working experience in leading of Cyber Security Operations and managing team of cyber specialists 

  • Demonstrated ability to be a thought leader and have excellent communication skills

  • In-depth knowledge of Security Incident Management and Response

  • Experience in security device/tool management and SIEM

  • In-depth knowledge of and experience in security concepts such as cyber-attacks and techniques, risk management, incident management, threat management, etc.

  • Proficient in preparation of reports, dashboards and documentation

  • Ability to handle high pressure situations with key stakeholders

  • Good analytical, problem solving and Interpersonal skills

  • Ability to hold and maintain a level of security clearance

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