Search

Or browse jobs

Administration/Support jobs Apprentice jobs Big Data jobs B2B jobs Contact Center jobs Corporate Affairs/PR jobs Customer Relationship Management jobs Digital jobs Finance jobs Graduate Programme HR/Human Resources jobs IT/Technology jobs Intern jobs Legal/Regulatory jobs Marketing/Communications jobs Procurement/Supplychain jobs Retail jobs Strategy jobs Other jobs

Segment manager- Mass Postpaid Propositions - Contract Position

Leopardstown, Dublin
  1. Full Time
  2. Other
05042018
Posting date:Thu 04, 2018
Role Purpose

We are seeking an energetic, enthusiastic and insight hungry individual to cover an exciting role on the mass postpaid segment team. The successful candidate will need to generate and analyse insights to create customer awareness, interest and demand.  He / she will be responsible for building engaging proposition(s) to delight our customers and attract new business. This individual will take ownership and responsibility for delivery and success of our portfolio, working through varied teams to optimise sales capability and customer experience deliverables.

The Postpaid Propositions Segment Manager is responsible for understanding mass Postpaid customer’s behaviour, usage and preferences to ensure we consistently offer compelling and differentiated proposition(s).  The successful candidate will gather market intelligence, understand customer needs, competitive benchmarking and create an insight framework to translate these into a compelling marketing strategy, ensuring Vodafone continue to win in the market.
 
This role will be accountable for driving the delivery of the mass Postpaid segment market share, revenue and base targets ensuring Vodafone delivers innovation and compelling propositions to promote advocacy through existing customers and attract new segments to Vodafone.

The successful candidate will need to develop a balanced scorecard to drive customer advocacy and growth while ensuring the best interests of our channels, commercial ambitions and customer experience are delivered.  It is critical that the candidate collaborates with key stakeholders (comms, brand, insights) to ensure business / commercial alignment and confidence in execution plans.

Essence of Role – Key Accountabilities

Impact on the business
  • Defining the mass postpaid marketing plan and aligning the proposition roadmaps to address all relevant segments and all competitors.
  • Responsible for driving the delivery of the mass postpaid base and revenue through multiple sales channels.
  • Define and develop the mass postpaid marketing roadmap based on market and customer Insight (reflecting Exec team strategic priorities and liaising with commercial managers to ensure alignment and delivery).
  • Work with Vodafone Insights team to analyse customer and market data to identify market trends and insights which will be used as the basis for developing appropriate segment marketing and sales strategies
  • Identify issues which may impact on Segment performance e.g. new market entrants, disruptive technologies, competitor propositions/sales channels and develop and amend sales strategies to deal with same
  • Seek and support ways to improve customer experience, drive entanglement through mobile propositions

Customers, supplier and third parties
  • Champion customer-centric thinking by segment from marketing strategy definition and proposition planning through to delivery
  • Ownership for idea generation, development and delivery and management information for all segments working towards development of individual P&Ls

Leadership and teamwork
  • Candidate needs to have excellent communication and influencing skills
  • This is a high profile role, the candidate needs to demonstrate excellent communication and influencing skills and be comfortable presenting to key stakeholders on the senior leadership team.

Innovation and change
  • Key attributes for the role include willingness to learn and an ability to react to change positively and quickly. 
  • Ability to find innovative customer solutions operating within complex structures.

Knowledge and experience
  • Candidate needs to become a subject matter expert on Consumer propositions, Customer Experience, and Insight generation. 


 

Qualifications

Person Specification

Technical / Professional Expertise
Essential
  • An ability to work well under pressure and deliver in a timely fashion
  • Experience at working in and also leading teams 
  • Excellent communications and presentation skills 
  • Strong commercial acumen
  • Strong attention to detail 
  • Ability to work with autonomy and manage own agenda.
  • Flexible and adaptable to change.

Behaviour
Vodafone Way

Customer Obsessed, Innovation Hungry, Ambitious & Competitive

Speed
Relentlessly prioritise and pursue the outcomes that matter to our business:

Simplicity
Make things simple for our customers, partners and colleagues:

Trust
Reliable and transparent to deal with.  We deliver for others and trust others to do likewise:


Life at Vodafone

Customer Service at Vodafone: A love that’s hard to hide

When we ask our people what they like about working in our Wythenshawe Customer Service team, their passion and love for the job is hard to hide.
4/13/2018

Meet Robert - BSS Delivery Domain Senior Manager

Discover how Robert has moved from Customer Adviser in a Contact Centre to Senior IT Manager in his 15 years at Vodafone
4/5/2018
View more