Sales Operations & Commissions Governance Lead

London, Greater London
  1. Full Time
  2. Sales
Posting date:21 Feb, 2019

Role Title: Sales Operations & Commissions Governance Lead

Location: London

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

Vodafone Global Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?

Our Team:

Vodafone Business Sales Operations is a pivotal business function which sits within Vodafone Business Commercial Operations. Its mission is to maximise sales impact through intelligence and zero touch operations. Sales Operations does this successfully by organising its teams under functional pillars. We start by understanding our sales strategy and how Vodafone need to differentiate to compete and win. We then implement the tools and platforms which align to delivering the strategy, allowing us to capture the right data, which is tracked and digitally published to enable the insights. Tracking this allows us to know what to pay our teams through our world class commissions scheme. All of this is delivered via regional sales operations business partnering through our ‘frontline’ teams.

Central Programmes Team supports the Sales Operations mission and cuts across the functional groups and teams both internally within Sales Operations and externally across Enterprise to deliver four key outcomes; 1) Cross-functional transformation 2) Centralised co-ordination and communication 3) VB Commissions Governance and 4) Frontline Specialist Operations across Lines of Business.

In this role you will be responsible to design, document, roll out and track Vodafone Business’ Commission Scheme and facilitate an integrated and consistent approach across all our sales channels.


In order to do this, you will be expected to engage with different business stakeholders such as Sales, HR, Finance and Sales Operations (not exhaustive), to make sure the scheme is fit and aligned to achieve Group Enterprise’s business goals and strategy.

With us, you will:
  • Take the overall and high level changes agreed as part of the yearly commissions strategy and own the implementation of these into the scheme documentation and design and terms and conditions.
  • Provision and manage the various plan types within the scheme and implement an effective process for reviewing the success of each plan.
  • Expedite the design of Commission Plan(s) that incentivise the achievement Vodafone Business Strategy
  • Documentation of plan(s) and Terms and Conditions
  • Rolling out the Commission Plan(s) across all sales channels including training and communications
  • Manage a single source of truth for headcount on the Vodafone Business Global Commissions Scheme and track starters/leavers/movers via leveraging the various reports which exist in the functions
  • Run the governance framework for Commissions in Vodafone Business which includes the Commissions Review Board, scheduling, format, process and analysis.
  • Work closely with Finance Operations, Reward and HR to ensure the right controls are in place to support the effective adherence and administration of the Commissions Plan(s)
  • Support the timely production of Performance Reporting to Vodafone Business
  • Strong alliance and partnership with Finance Operations to ensure continued operational excellence across commissions processing and governance
Apply if you have:
  • Experience of Sales Compensation Planning cycle
  • Knowledge of commissions scheme design
  • Solid Stakeholder management
  • Strong communicator
  • Process improvement experience


Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on



If you have any questions left

Check out the application process and get to know us better here:


Read more stories here:


The future is exciting. Ready?




Life at Vodafone

Retail Trainers career goes from strength to strength

What is it like to work with our Major Business clients within Vodafone UK Business?

Just some of our recent awards