Sales Force Business Analyst

Newbury, Berkshire
  1. Full Time
  2. Sales
Posting date:02 Jan, 2020

Job Title: Sales Force Business Analyst

Location: Newbury or London


At Vodafone Business we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on-board. 

Role purpose:

Lead demand management and business analysis activities for the local and global maintain change request work-stream on Vodafone’s global instance of for B2B customers.

Translate tooling needs from idea or request into detailed users stories that can be implemented in

Rework specific local requests into a globally accepted standardized functionality, always being mindful of the user experience and future adoption to ensure that we deliver simple, easy to use functionality.

Product owner for Einstein Analytics (AI) capability for group business.


Key accountabilities

  • Manage Stakeholder relationships with Enterprise Markets (Business Owners and relevant SME’s) and Group Enterprise for small platform changes

  • Own integration with other sell domain tools, such as SWIFT and CPQ

  • Collaborate with external SME’s. I.e. external agencies on new functionality area’s within SFA tooling (ie. Analytics, BI, Commissioning, Collaboration, Digital Signing, Application development)

  • Detail incoming ideas, requests into Business requirements, provide input on process, data model, integration, etc.

  • Manage projects throughout the delivery cycle.  Ie supporting the preparation and running of events such as Show and Tell, Testing, `UAT, Migration, Readiness and Training as necessary.

  • Specifically complete the business requirement specifications and ensure they are signed off by the business SMEs. Continually ensure the system requirements and design remain aligned with the business requirements.

  • Own and develop Einstein Analytics (AI) capability) for Sell domain. 

Core competencies, knowledge and experience
  • Working knowledge of Salesforce Automation tooling, specifically

  • Negotiating skills and cultural sensitivity to reach compromises across a global footprint of Enterprise teams

  • Influencing skills at all organisational levels, with multiple stakeholders across organisational boundaries

  • Project Management experience, works collaboratively and nurtures strong team ethic

  • Demonstrable experience using best practice methodologies in both Waterfall and Agile delivery projects


Salesforce Einstein Analytics Experience

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact


If you have any questions left

Check out the application process and get to know us better here:

Read more stories here:

  • The future is exciting. Ready?


Life at Vodafone

Meet Rebecca Quinn - Assistant Store Manager and Mum

Meet Amy Stoner one of our Technology Discover Graduates

Just some of our recent awards