Location: Stoke Contact Centre (Full-time remote working during COVID-19)
Salary: £19,500 basic salary plus UNLIMITED COMMISSION - top hitters earning £20,000 in commission alone! (subject to meeting various monthly sales targets)
Hours: 37.5hrs Monday to Sunday between 8am-8pm
COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.
Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mind-sets.
What will you be doing?
This is an amazing opportunity to work for one of the UK’s most valuable brands and could be a great chance for you to progress your career! In this role, you will be a main point of contact for our customers new or old, ensuring they receive the best service possible every step of the way. Whether they are enquiring about broadband deals, a new SIM or even looking to leave us, you will be at hand to ask them all the right questions and offer them the best-suited advice and care. Are you target driven and money hungry? You will have KPI’s to strive towards and upon meeting or exceeding these targets, you could reap the rewards of our amazing unlimited commission structure.
What are we looking for?
You will be playing a crucial role within the Telesales and Retention team so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast paced and energetic environment. It will be a challenging role (as well as being extremely rewarding!) so resilience is key – being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isn’t essential as we really invest in our internal development so certain sales skills can be taught in role.
Our promise to you
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.?