Propositions Lead

  1. Full Time
  2. Digital
Posting date:10 Sep, 2020

Location:  The Speechmark – Southwark, London   (Full-time remote working during COVID-19) 
Salary:  Competitive plus excellent benefits
Hours:    37.5hours per week (Monday - Friday)


COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice. 


What will you be doing?

Working in the broader Pay Monthly tribe, this role will lead the Extras and Additional Services squad which includes our Roaming products and services, our International text and calling propositions, as well as our complete portfolio of Extras including data extras, our Insurance products, and our Spend Manager and My account controls services.

This squad will be responsible for owning and driving the strategy to deepen value and penetration of extra services throughout the base, leveraging both existing product sets and generating new revenue streams, to create long-term sustainable growth.  

As a Propositions Lead, you will be responsible for the vision, strategy, programmes of activity and delivery of these activities across the portfolio.  You will take ownership for the P&L and NPS metrics that sit within the area and will lead a team of Proposition managers to create best in class propositions that are competitive, enriching and executed flawlessly at every touchpoint, ultimately delivering on commercial and CX objectives.  You will also lead the strategic customer plan to transform the ease at which customers can purchase all additional services and extras, leveraging digital and base marketing channels, and to create innovative prop solutions to solve for all customer pain points.  


The Proposition Lead also directly owns our new and growing Watches, OneNumber and eSIM portfolio, as well as owning the full suite of discount schemes we run across PAYM to drive multi-line sales.

You will be solely responsible for the full workstack prioritisation of commercial and analytic resource which sits in the squad (but also supports the broader PAYM team), in order to manage commercial performance of the portfolio and provide deep customer insight to input into proposition strategies and optimisations

Who are we looking for?

We are looking for someone who has a thorough understanding of the Pay Monthly market and extensive proposition experience in addition to a track record in demonstrating strategic capabilities and delivering commercial and CX business results.


Someone with the ability to build collaborative relationships with multiple stakeholders and someone who possesses exceptional communication and influencing skills up to board level, as this role will have regular exposure to senior leadership teams. 


Strong leadership skills and ability to drive real change in the way we deliver value would be beneficial in this role. 

What's in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes, we are committed to supporting you throughout your career with Vodafone.

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