Programme Manager

  1. Full Time
  2. Business Improvement
Posting date:15 Jun, 2020

-To lead and take ownership of end-to-end Vodafone Global Enterprise global Customer programmes in the Northern European region.
-To adhere to programme delivery methodology, in such a way that the programme is accomplished to the complete satisfaction of the Customer, on schedule, quality assured and within budget.
-To ensure that Customer programmes are planned, coordinated and communicated in a professional manner, keeping Customer stakeholders regularly informed of progress, and ensuring that all stakeholder expectations are managed and that Customer commitments are consistently met.
-Typical contract value ranging €20M - €250M in value with the responsibility of managing large virtual teams and reporting to C level executives. Experience of delivering a range of standard and non-standard solutions including services such as Cloud and Hosting, mobility, LAN, WAN, IPT, Unified communications, Security and managed solutions.
-To drive continual service improvement for Vodafone Business Customers and simplify, enhance and support their digital journey


With us you will:
-Support and provide guidance to the Presales Customers Solution team on all Programme elements as required for any proposal submissions and support early customer engagement through due diligence activities. Support the Solution Architect regarding creation of Statement of Work.
-Prepare and deliver Programme Plan (outlining the activities, tasks, dependencies and timeframes) as to be jointly baselined with the Customer and placed under change control.
-In Agile deliveries, lead the programme and act as scrum master or solution train Engineer and deliver as per agreed agile delivery model. 
-Lead the virtual programme team (as the overall primary point of contact and escalation point), coordinate all programme delivery activities and ensure that all key milestones are met.
-Execute the programme governance and chair both operational and strategic programme review boards.
-Proactively provide the programme Customer and internal stakeholders with frequent programme progress reports, highlighting Risks, Actions, Issues, Dependencies, Changes.
-Effectively manage programme budget and revenue plan with strict adherence through change control
-Ensure delivery of a quality hand-over to the Customer & Service Management team at the close of each programme is facilitated.
-Carry out thorough Customer facing Lessons Learned session and distribute output report within Delivery team.


Apply if you have:
-Extensive Project/Programme Management skills and experience 
-Exposure to commercial management contractual negotiation experience.
-Agile delivery methodology understanding and conceptual knowledge essential
-Experience of delivering Unified Communications, Cloud & hosting, mobility, LAN, WAN, IPT, Security and bespoke managed solutions required.
-Build strong relationships with internal customers, delivery partners and external vendors.
-Matrix Management - Management of multiple stakeholders, with a range of cultural backgrounds, frequently with English as a second language.
-Ability to manage from a distance, resources who work for other organisations.
-Ability to drive times to work to common sense of purpose.
-Ability to lead and motivate high profile cross functional programme teams to successfully deliver the program within agreed time scales, assigned budget and to high quality standards.


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