Process Specialist

  1. Full Time
  2. Business Improvement
Posting date:17 Jul, 2020
Process Specialist

Location:  Flexible between Newbury/ Manchester/ Stoke   (Full-time remote working during COVID-19)


COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.


Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.  


What will you be doing? 
We have an exciting opportunity for a Process Specialist to join our innovative Product & Transformation team in UK Business. 
In this role you will be responsible for delivering E2E process analysis, designing & developing customer journeys to ensure Vodafone are delivering a great customer experience. 


  • Facilitate process workshops, to identify requirements, build process documentation & support process design with subject matter experts & Product Owners. 
  • Own the overarching design of processes from customer operations across frontline & back office.
  • Working collaboratively, you will seamlessly design and publish simplified working instructions and diagnostics and host on relevant knowledge management tools.
  • Impact assess any process changes, to size, cost and ensure no (or minimal) impact to current customer experience.  
  • Present findings and suggested changes to senior managers and business owners to agree sign-off. 
  • Oversee the post deployment and implementation of processes, to monitor and measure, to ensure quality, efficiency and improvements are delivered, as expected.


Who are we looking for?  

  • You will an experienced Process Specialist with the proven ability to map E2E customer journeys & write work instructions. 
  • You will be an excellent communicator with excellent stakeholder management with the ability to influence and drive process changes. 
  • You will be able to run workshops to agree ‘to be’ processes and undertake impact assessments. 


What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.



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