Order Analyst

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:13 Nov, 2019
Delivery Coordinator – Fixed Services 

As a Delivery Coordinator you will be responsible for delivering the best possible service experience that exceeds expectations throughout the order delivery cycle. You will own the customer relationship for Service Delivery for designated customers, driving delivery across all internal TES teams to ensure orders are planned and provisioned in line with customer requirements.  The role is required to manage the customer expectations at all times ensuring that any changes in order status are clearly understood and agreed to.

You will proactively manage orders within the order pipeline through to completion, focusing on meeting the Agreed Ready for Service (ARFS) date. Identify customer delivery issues during the provisioning cycle and resolve in a timely manner, escalating where required. Ensure the customer is kept up to date with any issues or delays. 

Ensure correct scheduling with the customer and internal teams for the customer install/cut-over activity. Provide customer Work in progress (WIP) reports and host customer calls walking through the WIP where required.
What’s needed?
  • Excellent communication skills, enabling interactions to be managed in a confident, courteous and professional manner
  • A proven track record of dealing with Enterprise customer enquiries and orders in a fast paced, customer service environment
  • Good product, process and industry knowledge of Fixed Line telecoms products
  • Ability to work under pressure 
  • Precise and attentive to detail – Quality focused
  • Jeopardy / escalation management experience 
  • Eligible for SC clearance 
What’s in it for you?  
Great reward with a competitive base salary, you will also receive 28 days’ annual holiday, plus benefit package. This is an opportunity to work in a fast paced and rewarding environment. You will get to work with a fun, diverse and driven team who love what they do under a leadership team who listen, support and inspire you to work at your very best!  

If this sounds of interest, then apply today!!

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 


Life at Vodafone

Out on the road with our Field Manager Louis

Q&A with Marcus a New Starter in the Business Analysis Team

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