Oracle Billing BRM Support Analyst
- Level 2 support of Oracle BRM Billing application
- Ensure Service availability of Oracle BRM SLA/KPI
- Oracle BRM includes Payment, Invoices, collection, Billing and Customer billing impacting incidents.
- Stake holder Management (Onsite Service owners, offshore service delivery teams and Delivery support owners) including reporting & escalation
- Plan & implement Service improvements & Automation
- Delivery of Billing BAU and communication/interaction with Business team to close escalations.
- Ready to work under major incident situation and explaining customers with all information clearly.
- BRM changes deployment and Sanity testing.
- Experience providing level 2 Support to Oracle BRM application
- Experience with Oracle BRM (v7.X)
- Real Time rating
- Pipeline rating
- Pricing Configuration
- Billing and invoicing
- Payment and Collection modules.
- Experience in Patch Set upgrade.
- Telecom domain knowledge is must.
- Scripting (UNIX shell or Perl)
- DBMS: Oracle 10g
Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us at firstname.lastname@example.org
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