Oracle Billing BRM Support Analyst

Newbury, Berkshire
Posting date:23 Mar, 2018
Role Title: Oracle BRM Billing Application Support Analyst
Location: Newbury, Berkshire
Reference: 000000189266a

Role Profile:

The Oracle BRM Billing Application Support Analyst is part of a team providing Level 2 / 2nd Line Support on the Oracle BRM Billing application.

NewCo is one of the most vital projects for Vodafone UK’s Mobile business processes starting from Customer Provisioning, Billing, Customer Care, Mediation and identity Management. The NewCo Level 2 team is a part of the Vodafone Technology Shared Service Centre (TSSC) with a presence both onsite at Newbury and offshore at Pune India to deliver the service.

The Oracle BRM Billing Application Support Analyst will form part of a team onsite responsible for Level 2 support (Issue analysis, Deployments, Support delivery function, Problem management and Major Incident resolution) of all the NewCo systems to ensure smooth & fault free operation of Vodafone’s mobile operation with maximum customer satisfaction. 

Key Accountabilities:

  • Level 2 support of Oracle BRM Billing application
  • Ensure Service availability of Oracle BRM SLA/KPI
  • Oracle BRM includes Payment, Invoices, collection, Billing and Customer billing impacting incidents. 
  • Stake holder Management (Onsite Service owners, offshore service delivery teams and Delivery support owners) including reporting & escalation 
  • Plan & implement Service improvements & Automation
  • Delivery of Billing BAU and communication/interaction with Business team to close escalations.
  • Ready to work under major incident situation and explaining customers with all information clearly.
  • BRM changes deployment and Sanity testing.



  • Experience providing level 2 Support to Oracle BRM application
  • Experience with Oracle BRM (v7.X)  
  • Real Time rating
  • Pipeline rating
  • Pricing Configuration
  • Billing and invoicing
  • Payment and Collection modules.
  • Experience in Patch Set upgrade.
  • Telecom domain knowledge is must.
  • Scripting (UNIX shell or Perl)
  • DBMS: Oracle 10g

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As we evolve into a truly digital company, Vodafone Group Technology spans across the entire Vodafone footprint and drives our technology advancements, to enable us to be the best and most secure in unified communications.  We empower our consumer and enterprise customers to be confidently and securely connected.  Our unique capabilities create the best voice and data to our customers and continue our advancement in the Internet of Things (IOT), BIG Data, Cybersecurity, Cloud & Hosting, TV and Video. We’re heading to an exciting future – fancy being part of our Vodafone Gigabit growth?

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate. 

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too.  Our excellent flexible benefits programme allows you to choose what’s right for you.  Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world. That’s what we mean when we say Power to you.

Do you want to Learn more?
Help us find out more about you by completing our short application process – click now to apply or contact our recruiter Neermal Doolub for an initial chat

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