Operations Manager - Service Support

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:02 Dec, 2019
Role Title: Operations Manager – Service Support Location: Newbury, UK  

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. 

From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! 

We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers.  What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?  

  Our Team:

As NAO Operations Manager (Service Support) – you will be responsible for leading the team to deliver technical incident management, escalations, problem and risk.

Additionally you will provide and consolidate all reporting across the NAO function.  To include the tracking and drive of any resultant actions.

  With us you will:
  • Incident and escalation management across NAO.
  • Produce on time and accurate reporting across the NAO domain.
  • Improve overall quality by maintaining a standardised approach to problem management and continuous improvement.
  • Maintain and regularly review the local risk register and wider business risks relating to the NAO domain.
  • Interaction with domain leads to ensure end to end service is delivered.
  • Participation in on-call duty manager rota to support 24x7escalations on IoT service. 
Apply if you have 
  • Technical understanding of at least one of the technology pillars under the NAO remit – IoT, UC, Messaging.
  • Ability to produce accurate management reporting.

  • Competence in office tools and an understanding of when each should be most effectively used – e.g Teams, OneNote 

Commitment from Vodafone  

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com

    If you have any questions left  

Check out the application process and get to know us better here: https://careers.vodafone.co.uk/technology


Read more stories here: https://careers.vodafone.co.uk/posts


The future is exciting. Ready?


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