Service Management & Reporting Specialist
Location – Newbury
Permanent - Part time role (3 Days per week)
About the role
Vodafone has a long standing contractual obligation to manage and operate National Grid’s own CNI Class Operational Telecoms fibre network. This includes the day-to-day management of Service Delivery, Asset Management, Inventory Management, Project Delivery and Incident Management.
The Service Management and Reporting Specialist Analyst is responsible for the production of a suite of contractually obligated Service Reports covering the performance of the contract and the network against SLA’s and other deliverables. The role will produce standard reports for the customer and internal stakeholders and produce ad-hoc analysis and reports whenever asked.
The role is responsible for the production of a detailed and accurate monthly service invoice and which will require direct liaison with colleagues involved in project delivery and the management of network inventories. The role will take responsibility to resolve any customer and account team billing issues and queries.
The role will analyse service incidents producing Root Cause Analysis reports and service improvement reports ultimately driving service improvement activities across the business and within the supply chain. The role will also be responsible for the calculation of service credits while seeking to mitigate them through the application of agreed relief events. The role will agree the final figures with the customer.
You will also be responsible for maintaining the teams ISO9001 QMS structure and the contract Business Operations Manual as part of this role.
What we are looking for in you.
You will possess a passion for Reporting and an eye for detail
Some understanding of Network Architecture would be highly beneficial as you will be reporting on network performance, capacity and availability type KPIs.
Some understanding of ITIL v3 principles
Demonstrable MS Word & Excel capability
Candidates must be eligible to undertake MoD vetting to obtain SC clearance for this role. The criteria to apply for SC is for candidates to hold UK residency for a minimum of 5 years.
Vodafone is transforming! We are bringing Technology home to Newbury, striving to be more Customer obsessed, being ambitious and competitive and becoming a true Digital telco. On top of a competitive base salary, this is what we offer our great talent!
Love to travel? 28 days holiday (option to buy or sell 5!) plus leading travel brand discounts.
Planning for the Future? Get a head start with our fantastic contribution matching pension scheme or our award winning maternity policy.
Are charities close to your heart? 3 paid leave days for charity projects of your choice and matched fundraising.
Looking to Learn? Develop a career on your terms with the Vodafone University.
Love to Shop? Enjoy discounts with the UK’s best-known brands, restaurants and days out with the family.
What about your phone? Great discounts available for you, your family and your friends!
If all of above sounds good to you- apply now!
Please note that all candidates internal and external will be subject to baseline security checks and Vodafone reserves the right to terminate employees that do not meet our minimum vetting requirements.
Please advise if you require any alterations or adjustments to support you through our recruitment process. If so, please contact us on firstname.lastname@example.org
The Future`s Exciting! Ready?
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