Major Incident Manager

Bracknell, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:17 May, 2018

Role Title: Major Incident, Escalation and Problem Manager

Location: UK or Romania

 At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country�s most crucial organisations. 
From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future � then we need you to help us achieve that goal! 
We�re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers.  What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?      


Role Profile:


To manage the Major Incident and Problem Management activity in accordance to the Major Incident and Problem Management processes to achieve best in class process performance.  This will require the participation in a 24/7 rota with on-call activity outside normal business hours.


With us you will:

  • To assess escalated Incidents against Major Incident criteria and where appropriate trigger the MI Process.

  • Manage the MI Process and ensure effective co-ordination and communication to facilitate restoration of agreed services to the business as soon as possible, minimizing service impact and risk in alignment with the wider business

  • To manage escalations as necessary to conclusion

  • To manage Business Continuity and Disaster recovery activities for exceptional service affecting incidents  

  • Participate and manage the associated Problem Management investigations relating to the Major Incident or other significant incidents.


Apply if you have:

  • Network Operations tools, processes and practices

  • Network Operations Products & Services

  • Excellent verbal and written English language communications skills\

  • Experience in facilitation and influencing within a support organization

  • Organized and delivery focused, strong planning skills, time efficient and process driven.


We�re happy if you: 

  • Excellent verbal and written English language communications skills\

  • Good knowledge of Fixed, Mobile, Voice and Data communications technologies and standards

  • Proficient in Microsoft Office Suite

  • Very good knowledge of ITIL Incident and Problem Management

Commitment from Vodafone:


Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people�s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don�t hesitate to reach out to us on



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