L&D Manager Commercial Operations
Role Title: L&D Manager Commercial Operations
Here at Vodafone Group we create connections, as the parent company, to all our Global operations. In a growing digital world, our focus is to deliver Vodafone wide consistency and customer excellence across 30 countries and to over 420 million customers. Through delivering innovative ways for our operations, to setting our global standards or leading our strategic performance, joining Vodafone Group ensures you can be part of evolving our world of total communications. Now has never been a better time to get on board.
As a leading part of wider Vodafone Group, Vodafone Global Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. Are you now ready to join our world and connect your career with us?
As L&D Manager Commercial Operations, you will Partner with Head of HR to define our Learning Strategy and plan for Commercial & Operations. This will include skills assessment, instructional design of learning journeys and plans, and evaluation. You will also need to ensure that L&D plans and deliverables are aligned to and prioritise business needs and agenda.
The role will interface with a matrix organization of Stakeholders including, HR,1SF, Customer Operations, Service Management, Security and others across the business. You will also partner with the GE Training team and if relevant, local OpCo Enterprise L&D teams, to ensure a cohesive offering and deployment for our employees.
Key accountabilities and decision ownership:
- Build skills and competency framework for operations function
- Deliver skills assessment and identify key development gaps
- Design and coordinate deployment of functional learning journeys
- Ensure functional learning journeys are cohesive, comprehensive and provide what employees need to succeed
- Participate in operations governance meetings