IT Operations Control Tech Lead

Leopardstown, Dublin
Posting date:16 Apr, 2018
IT Operations Control Tech Lead Who you are: At your core, you are Customer Focused! The role will operate as part of the IT Operations team, hands on day to day and supporting the out of hours on call rota for changes and small change delivery when required. Your Team: Working with the Head of IT Operations, you will be a member of the IT Operations management team contributing to strategic decision-making and accountable for the IT Operations service control across Fixed, Mobile and Infrastructure. The next challenge for you: • You will develop capacity & infrastructure plan for the applications/services supported by IT Ops • You will measure & report against the Capacity plan (using tools like App Dynamics, BSM, Soasta, etc. to evaluate performance against the plan and help reduce IT Risks) • You will be responsible for the delivery of the Group IT critical metrics (and improve delivery against these critical metrics where possible) • You will ensure core assets can be optimised and used to their full potential • You will assess impact of changes on the production environment • You will implement can-do measures to prevent operational issues • You will deliver operations support when required • You will engage with teams which support other key business operations • You will adhere to the service management framework and cultivating the need to maintain service management disciplines and processes throughout IT • You will handle disaster recovery planning and testing • You will identify EOSL issues and risks and produce business case for investments • You will ensure core assets can be optimised and used to their full potential • You will collaborate with senior management and support organisations • You will work with/facilitate knowledge transfer/training where relevant • You will proactively engage with the Service Delivery Manager regarding Quality assurance of operations deliverables from vendors • You will interface with 3rd party vendors to resolve incidents & identify service improvements • You will develop and maintain relationships with key business partners • You will represent IT Operations on IT projects providing operational requirements; planning, scheduling and executing ORT; operational acceptance where required • You will review and lead delivery against infrastructure platform and operations architecture requirements for projects. • You will continually review the systems & platforms – Applications, Networks, Desktops and identification of risks and areas for improvement. • You will identify and implement change in the IT Operations processes and capabilities • You will constantly improve the user experience of IT • You will timely deliver all compliance and regulatory work within the Ops domain • You will raise of organisational, systems and operational issues in Vodafone and taking the lead in resolving these issues • You will reduce the degree of risk attached to any changes depending on Operations involvement. Qualifications What you need: • 3rd level qualification (ideally degree in Computer Science, IT, engineering or physics) • 8 years + experience within a Telecoms environment and comprehensive understanding of methodologies and standard methodologies applicable to effectively leading IT service delivery • Significant service management experience in a variety of IT / telecoms environments with a thorough and practical understanding of disciplines and their interdependencies • Expert in Telecoms products and CRM Systems e.g. AEM, Gowing Portal, Gowing UFE, MCCM, Amdocs CES, Oracle, Amdocs MEC, App Dynamics What else should you demonstrate: • Excellent -  analytical, problem solving and project management skills • Highly organised with impeccable attention to detail • ITIL or equivalent certification • Project management experience • Technical knowledge and appreciation of wireless and IT technology      The Vodafone Behaviours are key to everyone’s success: • Customer Obsessed - We are passionate about exceeding customer expectations  Work passionately to really understand the customer Look at decisions through the customer’s eyes Take personal accountability for the customer experience • Innovation Hungry - We create and deliver new products, services and ways of working that delight our customers Take risks and push what is possible Look for improvement all the time Do things in better ways • Ambitious & Competitive - We bring energy and passion to our work and always aim to beat the competition Deliver best in class Review our own performance and then improve it Be lean and cost effective every time • One Company, Local Roots – We work across Vodafone to achieve the best outcome for customers, employees and shareholders Value our differences and act inclusively Make the best decision for Vodafone, not just for one part of the business Communicate and use best practice • Speed - We drive speed to market. We relentlessly prioritise and pursue the outcomes that matter to our business Make RAPID business decisions Deliver with urgency Analyse fast, execute faster • Simplicity – We make things simple for our customers, partners and colleagues Focus effort and stop ineffective activity Communicate in a way that is easy to understand Challenge complexity and provide simpler solutions • Trust - We are reliable and transparent to deal with. We deliver for others and trust others to do likewise Do what you say you will do Trust others to deliver Support decisions once made, regardless of personal view Who we are: We are Ireland's leading total communications provider offering our customers a variety of solutions across mobile and fixed platforms. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents. We’re at the forefront of innovation in Ireland. We make significant investments building and maintaining our networks and to date, we have invested nearly €1bn in our network investment programme. We continue to invest to enhance our network. It’s not just our products and services which are innovative, our modern and innovative workspace in MountainView helps cultivate an environment of creativity and innovation through new ways of work. New ways of working means an environment free from clutter, wires, barriers and cabinets. This has helped Vodafone make the Great Place to Work list in Ireland. All our employees have one locker and are free to sit wherever they wish within our building. This inspires creativity and develops relationships which traditional style environments inhibit. You probably want to know more about new ways of working…Find out move via this link: Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits. We are an equal opportunities employer where our people can be at their best.#LIPOST

Just some of our recent awards