Global Service Partner
Vodafone Group Business partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?
Vodafone Group Business Operations delivers consistent, excellent service to all our 1700 multi-national clients. From designing to delivering extraordinary service that exceeds our customer’s expectations, we lead excellence across all our global markets and customer lifecycle Joining us as a Global Service Partner you can be part of our empowering our Group Business Commercial Operations function. The Future is exciting. Ready?
Achieve your ambitions. As a world leading total communications company with operations in 100 countries we are recruiting for a Global Service Partner within Commercial and Service Management in Group Operations, where you will be taking a senior position and will be responsible for owning and managing the service relationship with Vodafone’s largest Enterprise Customers.
Your skill in business to business relationship building and service management, combined with your knowledge of business communication technologies, will play a pivotal role in the growth of Vodafone Group Enterprise. You will have the opportunity to manage the region’s largest, high-growth accounts to nurture and grow a client-base from the world’s largest multinational businesses.
Your results-orientated approach will be supported by a collaborative environment where you can learn from seasoned telecommunications executives, benefit from world-class training and have the chance to build a successful, long-term career at a leading global brand.
This is a Senior Service Management position accountable for ensuring that Vodafone Global Enterprise meets, and exceeds, its service & contractual obligations to our high value strategic accounts. Working alongside the Account Team to embed business relationships at the most senior level within our Customer base by developing and nurturing a key understanding of our Customer’s strategy and business model, evaluating these requirements against Vodafone’s Service Proposition and translating that into accountabilities based on Vodafone’s Sell, Build & Run operating model.
This role interfaces with external and internal Customers with a global presence at an Executive level, a local level and global matrix management at an account level.
You will be focused on continuous improvement the overall account-level experience across Vodafone’s Sell, Build and Run operating model and take accountability to jointly drive relevant business transformation in the pursuit of efficiency, service excellence, margin maximisation and growth.
With us you will:
What you can expect from us:
A chance to work in a high profile role on some of our biggest and most valuable global clients and to make the most of the development opportunities such a role brings. You will enjoy a competitive salary and benefits package, flexible working opportunities and a supportive working environment. Within Vodafone we have a positive culture and positive culture of acceptance and promote equality and individuality across the business.
Apply if you have:
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact email@example.com
Check out the application process and get to know us better here:
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The future is exciting. Ready?
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Location: NewburyAt Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 mill