Global Service Partner

Berkshire
  1. Full Time
  2. IT/Technology
000000218534
Posting date:02 May, 2018
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Global Service Partner


Homebased



About us:


At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


Vodafone Global Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?


Our Team:


This is a Senior Service Management position accountable for ensuring that Vodafone Global Enterprise meets, and exceeds, its service & contractual obligations to our high value strategic accounts.  Working alongside the Account Team to embed business relationships at the most senior level within our Customer base by developing and nurturing a key understanding of our Customer’s strategy and business model, evaluating these requirements against Vodafone’s Service Proposition and translating that into accountabilities based on Vodafone’s Sell, Build & Run operating model. 


This role interfaces with external and internal Customers with a global presence at an Executive level, a local level and global matrix management at an account level. 


You will be focused on continuous improvement the overall account-level experience across Vodafone’s Sell, Build and Run operating model and take accountability to jointly drive relevant business transformation in the pursuit of efficiency, service excellence, margin maximisation and growth.


Joining us as a Global Service Partner you can be part of our empowering terminals function. The Future is exciting. Ready?”


With us you will:

  • Provide Strategic leadership, customer performance reviews with team members underpinned by effective use of all resources

  • Lead best of breed ITIL compliant service improvement by ensuring the implementation of Service Development and/or Improvement Plans in collaboration with Customers and Vodafone OPAs (Operating Companies (OpCo’s), Partners and Affiliates).

  • Ability to provide insights and trends within specific sectors and industries and consistently represents customer requirements into Vodafone with a drive for innovation

  • Consistently evaluates customer requirements against Vodafone’s Service Proposition capabilities and Vodafone’s Sell, Build & Run operating model with a view to representing the customer and driving Vodafone’s growth and future innovation

  • Ensure all members of the team deliver an exemplary level of customer service, whilst being responsible for the protection of existing revenues and identification of opportunities in support of the Account Plan


What you can expect from us:

  • Ability to work with some of the world’s leading businesses

  • You will have access to a large support structure, enabling you to be at your best

  • 28 days holiday plus bank holidays

  • Competitive salary


Apply if you have:

  • Previous experience of working in a customer centric role

  • Ability to manage and influence senior stakeholders

  • ITIL certification/experience



Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions or technical difficulties with submitting your application, please contact group.resourcing@vodafone.com


If you have any questions left


Check out the application process and get to know us better here: https://careers.vodafone.co.uk/faqs/


Read more stories here: https://careers.vodafone.com/posts


 

The future is exciting. Ready?