Engagement Manager

Newbury, Berkshire
  1. Full Time
  2. Other
Posting date:12 Aug, 2019
Engagement Manager 

We have an exciting opportunity for an Engagement Manager to lead our simplification project across our customer sales channels in UK Business. 

Working in an agile environment you will engaging both with internal and external stakeholders in to devise & deliver a strategy to move customers from legacy products and retain/ upsell those customers onto new and better products. 

This is a key role where you will crucial to simplifying our out-dated systems by allowing us to decommission legacy products creating a more efficient business. 

Your role
  • Responsible for leading the UK and Group customer engagement activity for Simplification projects approved via the Simplify front door
  • Working with the Project Manager to agree the most effective engagement approach 
  • Presenting approach to the Customer Engagement Team (CET) for review and approval
  • Working with the Insight factory and the sale steams to improve the quality of customer data
  • Briefing and subsequent support of the sales and marketing teams to deliver the engagement strategy 
  • Manage customer engagement scope, commitments, and deliverables to ensure they remain consistent 

About you
  • Highly experienced in business partnering, engaging sales, commercial and marketing teams
  • Commercial awareness and the ability to manipulate and understand data
  • Excellent communication skills and the ability to articulate complex issues simply 
  • Tracking benefits and performance against agreed KPIs 
  • The ability to focus on the key deliverables and milestones
  • Experience of delivering into a customer environment
  • Being able to view programme plans through a customer eye and critique them accordingly 
  • Experience of managing customer engagement campaigns via Channel and Channel Partners

About Enterprise Transformation 
Get Ready. Joining our Enterprise Transformation operations, you will work on our most high profile Programmes yet. It’s business critical activity will deliver via a series of work-streams and projects. With over 10,000 customers across all segments, this is an exciting and challenging place for you to make a noticeable difference. We invite you to be part of this.

About us
We can offer you a working environment in the sunny Berkshire countryside, with a gym, hairdressers and beauticians on site! You would get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best. We will also give you 28 days’ holiday, and flexible working options to help you balance work and life! 

Apply now, we can’t wait to hear from you! 

Our commitment
Vodafone is committed to making reasonable adjustments for all candidates considered to have a disability during the recruitment assessment process. Should you meet the minimum criteria for the role you are applying to, we will contact you to discuss the reasonable adjustments that you may need.


Life at Vodafone

Meet Retail Divisional Head, Mark McKenzie…

Edisa’s Journey at Vodafone

Just some of our recent awards