Ecommerce/Digital Sales Manager

Newbury, Berkshire
  1. Full Time
  2. Digital
Posting date:31 Oct, 2018
Ecommerce/Digital Sales Manager
Digital Marketing job family

About the role

Working within the Enterprise digital team, this role is pivotal in delivering Vodafone’s ambitions within the fixed line Market. The successful candidate will be accountable for the digital commercial performance of Vodafone’s fixed Line offering. A fantastic opportunity to shape and develop the future sales plan and deliver the strategy for Digital growth.

The Ecommerce/Digital Sales Manager will lead the trading execution for the digital channels across the enterprise portfolio. Working alongside colleagues in product, marketing and digital production to define the proposition, and capability teams to influence the technical strategy. They must provide alignment between channel, segment, and technology plans to ensure the annual budget can be met while escalating any challenges where necessary. 

Passionate about engaging with consumers in a digital way the category manager will be at the forefront of Vodafone’s fixed line sales ensuring we make the most of every customer interaction. Executing with a digital-first mentality and becoming a change agent, inspiring colleagues to think in different ways. Excited by the bigger picture and long term plan, but cares enough about the detail and right first time mentality.  

As an Ecommerce/Digital Sales Manager your main responsibilities will include:
  • Accountability for the delivery of assigned commercial performance metrics. Including sales volumes, channel share, market share, revenue and profitability
  • On-site optimisation, working closely with Web Analytics & Digital Production to convert traffic into sales and revenue as efficiently as possible – ultimately delivering against all key metrics
  • Development roadmap, influencing the wider Digital organisation to deliver the online capability development plan, focusing on personalised customer journeys
  • Own, manage and communicate all category online trading performance 
  • Long term sales forecasting and in month / quarter trading performance and planning
  • Build and optimise a best in class customer experience, working with capability and experience team, measured through channel NPS
This is a unique and exciting role with a broad remit and significant business impact.  If you want to be at the heart of Vodafone’s journey to becoming a digital first telco, this is the place to be.  In return, you’ll be encouraged to stretch yourself, work at pace, have the opportunity to take on additional responsibilities quickly and expected to bring passion and commitment to work every day.

To be successful in this role ideally you will have the following experience:
  • Experience of working within a digital environment, preferably within a commercial sector 
  • Degree educated in a commercial or numerate discipline or equivalent experience
  • Strong communication and diplomacy skills to persuade and influence within a matrix organisation
  • Understanding and experience of the UK fixed line 
  • Proven track record ecommerce/digital sales role

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.

Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 

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