Digital Performance Specialist

London, Greater London
  1. Full Time
  2. Digital
000000239941
Posting date:09 Jan, 2019
Role Title: Digital Performance Specialist  
Location: Paddington
 

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.


As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country’s most crucial organisations. 


From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future – then we need you to help us achieve that goal! 


We’re focused on building the best network, providing a knockout digital experience and giving back the very best to our business customers.  What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?    

 
Our Team:
 

Vodafone Group Technology spans across the entire Vodafone footprint, driving our technology advancements and bringing together the markets into communities to share and gain practice across the group.  As we evolve into a truly digital company, the experience we provide to our customers through our channels becomes ever more important.


Our team works with the markets to monitor and drive improvements to their web and MyVodafone app assets, using a suite of digital marketing tools to provide an enabling framework from which markets can monitor their customer experience and identify areas for improvements. We are now looking for technical people to enhance our team and help us evolve our digital offerings to better serve our customers.


In this role, you will be responsible for supporting the market teams (21 in total) in the delivery of their MyVodafone app and market websites, focussing on the analytics toolsets in our scope - Tealium, Adobe, and performance tooling. These toolsets are at the heart of our digital strategy to improve our customers experience with Vodafone globally.


With us you will:
  • Work to define and maintain our technical blueprints and knowledge base around our core product set [Tealium, Adobe Marketing Cloud, Akamai mPulse]
  • Act as a technical focal point for the markets, building their knowledge in the capability sets and supporting sharing of that knowledge between the different markets
  • Support markets in their deployments and upgrades of the tools we support, guiding and validating their local implementation and ensuring ongoing alignment to the common design blueprint
  • Possess good technical problem solving and communication skills to help resolve issues independently or collaboratively with our local IT teams and their suppliers
  • Support internal training courses and internal product “pre sales” activities to our technical stakeholders
 
What you can expect from us:

With the primary location of London, the role will also have opportunity to travel, working with peers and colleagues in our Group offices in Dusseldorf, and also with the likelihood of travel to the different Vodafone Operators as we look to increase our engagement across markets and support them in their local delivery of the MyVodafone app.

 
Apply if you have: 
  • Technical experience / knowledge of mobile app design and development, covering Android and iOS, as well as design approaches and their pro’s and con’s 
  • A passionate advocate of how technology fits within the wider business, how technology can be used to gain advantage for the business and the role it can play in the delivery of a great customer experience
  • Drive for generic, re-usable modular solutions, incorporating future evolution readiness and holistic views
  • Ability to establish influential, trust based relationships across Commercial and Technology teams, develo ping a detailed understanding of business and operational strategies
  • Experience of working with Agile delivery methodologies
 
We’re happy if you:
  •  Digital Marketing Tool implementation experience – Tealium IQ, Adobe of key relevance
  • Experience of Mobile Telecomms
  
Commitment from Vodafone
 

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact group.resourcing@vodafone.com

 
 
If you have any questions left
 

Check out the application process and get to know us better here: https://careers.vodafone.co.uk/technology

https://careers.vodafone.co.uk/working-at-vodafone

Read more stories here: https://careers.vodafone.co.uk/posts

 
 

The future is exciting. Ready?

 


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