Digital Operations Business Analyst

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:04 Sep, 2019


Digital Operations Business Analyst

Location: Newbury, Paddington or Manchester


Role Profile:


At Vodafone Business we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board


As a Digital Operations Business Analyst, you will be responsible for the capture and development of requirements and analysis of business capabilities at multiple levels within customer operations. Creation of data driven insight and artefacts that enable the release of value from delivery of requirements into IT systems.


Key Responsibilities include: 

  • Operate within the analysis framework, activities, and in alignment across customer operations strategic initiatives.

  • Complete the business requirement specifications (or Agile form (features, user stories) ensuring transparency & sign off by the product owner / manager.

  • Ensure any system and data requirements, design remain aligned with business requirements / acceptance criteria, acting as a conduit between business and technology.

  • Ensure all aspects of analysis at each phase are managed, traceable and testable, utilising standard frameworks and templates

  • Support preparation and running of events such as design walkthroughs, sprint show and tellst, UAT, migration, readiness and training as necessary.

You will be:
  • Strong facilitation and stakeholder management skills, with a proven record of working and communicating within multi-disciplinary virtual teams, ideally in the telecoms or IT sector

  • Demonstrable business analysis experience using best practice methodologies for both Waterfall and Agile projects

  • Ability to translate customer journeys and processes into logical and physical data models.

  • Ability to identify sources, create logic and compile datasets to support feature and / or migration related delivery.


You will have:

  • Experience as a business analyst working in either a consultancy or internal position

  • BCS diploma or equivalent experience 


What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.


We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too.  Our excellent flexible benefits programme allows you to choose what’s right for you.  Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.


To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here.


The future is exciting. Ready?


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