Digital Change Manager

London, Greater London
  1. Full Time
  2. Digital
000000212527
Posting date:Tue 04, 2018
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them. And what’s it like to work here? We have crafted an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle. DIGITAL For us, digital transformation is constant - and not a one-off event. It’s our obsession. And it’s how we forever evolve our technology to improve the lives of our customers. We are continually experimenting with ways to make our journeys more intuitive, simple and fun. And we’re constantly testing and trialing new ways to give customers faster access to our services, more flexibility - and the richest, most rewarding experience. We’re lucky to employ a collective team of passionate, talented and visionary people who go the extra mile to support our mission. We’re always on the lookout for fresh blood to challenge how we work, adopt the latest technologies and help us to remain pioneers. All you need is the right mindset and the desire to help craft award-winning digital experiences – we work at pace, we love ideas and collaborate on agile projects. ABOUT THE ROLE You will play a key role within our Customer Service and Operations department to analyse, plan, run and deliver projects within the Digital portfolio. Your role involves working with key people across the organisation, including Consumer, IT, Finance, and Digital with accountability for the planning and execution of projects in alignment with the specified business benefits and strategy. WHAT YOU'LL BE DOING - Driving a diverse range of projects, programmes or workstreams within larger programmes. - Handling the capture and analysis of business requirements to support the definition of project scope. - Running project delivery, ensuring projects are on time, within scope and to budget, enabling optimum benefits realisation. - Identifying and handling risks, issues and dependencies, actively intervening to remove obstacles. - Executing with effective control across time, cost and quality including cost budgeting and financial control. - Developing well-defined interfaces for development/handover points into the business as usual operation. - Presenting clear targeted communications to all key partners, to support business readiness and promote engagement in delivery. - Ensuring that the wider business is engaged and made ready for the change being implemented, working closely with technical colleagues to ensure business and technical readiness is achieved. WHAT WE'D EXPECT YOU TO HAVE - Experience in Agile development and working with offshore teams. - Track record of delivering change projects and programmes from conception to completion. - Ability to handle ambiguity and work flexibly within a complex and cross-programme environment. - Proficient in defined project management methodologies (PRINCE II Practitioner level, Agile or equivalent qualification / experience. - Solid understanding of digital technology through delivery of Web, App, eCommerce, eSales projects - You will be an advocate of Agile and regularly demonstrate to stakeholders from other parts of the company the benefits of Agile principles and practices.

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