Digital Change Manager

London, Greater London
  1. Full Time
  2. Digital
Posting date:11 Jul, 2019
Digital Change Manager 

Competitive salary + excellent benefits

Digital transformation is a journey not a one off-event. It needs to be nurtured and grown by talented people who experiment, fail fast and innovate at pace.

We continually experiment with ways to make our journeys more intuitive, simple and enjoyable. And we’re constantly testing and trialling ways to give customers faster access to our services, more flexibility - and the richest, most rewarding experience.

All you need is the right mindset and the desire to help us create award-winning digital experiences – we work at pace, we love ideas and collaborate on agile projects.
About the role

A key role within the Customer Service and Operations department to analyse, plan, manage and deliver projects within the Digital portfolio. This involves working with key people across the organisation, including Consumer, IT, Finance, and Digital. The Change Manager is accountable for the planning and execution of their Project in alignment with the specified business benefits and strategy.

The role holder has responsibility for:
  • Managing a diverse range of projects (often in parallel), programmes or workstreams within larger programmes
  • Managing the capture and analysis of business requirements to support the definition of project scope
  • Managing project delivery, ensuring projects are on time, within scope and to budget, enabling optimum benefits realisation
  • Identifying and managing risks, issues and dependencies, proactively intervening to remove obstacles
  • Executing with effective control across time, cost and quality (including cost budgeting and financial control)
  • Developing well defined interfaces for development/handover points into the business as usual operation
  • Presenting clear targeted communications to all key stakeholders, to support business readiness and promote engagement in delivery
  • Ensuring that the wider business is engaged and made ready for the change being implemented. Work closely with Technical colleagues to ensure both Business and Technical readiness is achieved
  • Ensuring post implementation business benefits are being assessed and maximised across changes, and proactively action any shortfall
  • A solid understanding of Digital projects, including Web, App, eCommerce, eShop and the intricate links with technology, customers and User Experience

Things we would consider critical for the role:
  • Experience in Agile development and working with offshore teams
  • Proven experience of delivering change projects and programmes from conception to completion
  • Ability to manage ambiguity and work flexibly within a complex and cross-programme environment
  • Proven virtual team management experience
  • Proficient in defined project management methodologies (PRINCE II Practitioner level, Agile or equivalent qualification or equivalent experience)

Why Vodafone?

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 


Life at Vodafone

A fantastic company to work for with great benefits

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