Digital Category Manager - Upgrades

Newbury, Berkshire
  1. Full Time
  2. Digital
Posting date:15 May, 2018
Digital Category Manger – Upgrades 

Competitive salary + excellent benefits

For us, digital transformation is constant - not a one-off event. It’s our obsession. And it’s how we forever evolve our technology to improve the lives of our customers.  We continually experiment with ways to make our journeys more intuitive, simple and enjoyable. And we’re constantly testing and trialling ways to give customers faster access to our services, more flexibility - and the richest, most rewarding experience.

All you need is the right mindset and the desire to help us create award-winning digital experiences – we work at pace, we love ideas and collaborate on agile project.

About the role

Working within the E-Commerce team, the Digital Category Manger – Upgrades will be responsible for defining, initiating, and tracking the delivery of initiatives to increase the volume of upgrades done through Digital channels, whilst not reducing the value of those customers to Vodafone.  

This to be achieved through 3 key areas:
  • On-site optimisation…. working closely with Web Analytics & Digital Production to convert traffic into sales and revenue as efficiently as possible – ultimately delivering against all key DB metrics
  • Development roadmap……. influencing the wider Digital organisation to deliver the online capability development plan, focusing on personalised customer journeys
  • Multi-Channel strategy…. working closely with the rest of enterprise marketing team to deliver a truly cross-channel customer experience. 

  • On-site optimisation…. working closely with Web Analytics & Digital Production to convert traffic into sales and revenue as efficiently as possible – ultimately delivering against all key DB metrics
  • Delivering Enterprise (EBU) retention targets for mobile including creating, agreeing and overseeing Digital execution plans to deliver commercial sales targets 
  • Deliver the EBU SMB retention targets
  • Driving improvements to the upgrades journeys through working closely with the User Experience team within Digital, as well as key Technology stakeholders
  • Developing relations with the production, marketing and user experience teams to deliver offers to the market and ensure the customer journey is optimised to deliver increased customer satisfaction and maximise commercial return.

Your key skills and experience will ideally include:
  • Creating, agreeing and overseeing digital execution plans to deliver commercial sales targets
  • In depth understanding of concepts and procedures within retention and digital
  • A university degree or an extensive amount of practical knowledge gained through experience within the digital space
  • Strong communication and diplomacy skills to persuade and influence
  • Strong commercial acumen
  • Strong planning skills
The ideal candidate will be able to demonstrate a data driven approach to measuring the effectiveness of change and continually optimise activity to achieve a strong ROI.  They will be a subject matter expert and be able to articulate this to stakeholders and internal customers. 

This role requires both a strategic and creative mind set with a proven success in driving consumer behaviour and finding new avenues for driving revenue and brand visibility. A quick learner, they’ll be comfortable with numbers and have excellent attention to detail, as well drive and enthusiasm.

Why Vodafone?

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. 

Just some of our recent awards