Digital Advisory Proposition Owner

Newbury
  1. Full Time
  2. Marketing/Communications
41077
Posting date:04 May, 2021

By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world. With our expertise in connectivity, our leading Business Marketplace and our global scale, we can deliver the results businesses need to progress and thrive. As Vodafone is changing to a Technology Communications Company where Digital First is a critical component, Vodafone Business needs to lead the way in this transformation in order to achieve its double-digit revenue growth ambition. 

 

For us to be successful, Vodafone Business must enhance its focus on customer experience and increase the speed and scope of digitalisation across all segments. Our team, Transformation and Digital, has a critical role in this journey: we aim to deliver a simpler, faster and better customer experience, and we look at it without boundaries.

 

Our Team:
Transformation & Digital

For us to be successful, Vodafone Business must enhance its focus on customer experience and increase the speed and scope of digitalisation across all segments. Our team, Transformation and Digital, has a critical role in this journey: we aim to deliver a simpler, faster and better customer experience, and we look at it without boundaries.

 

As Business Proposition Owner, you will be responsible for end to end ownership of the central Digital Advisory proposition, driving the end to end product development, managing the performance of OpCo performance and maximising the impact of the Digital Advisory in the transformation of Vodafone Business into the SME Champion. This is a new and key role within the Marketplace team that will accountable for the end to end success of the Digital Advisory for our SME customers.

 

With us you will:

  • Own the market analysis, define the Proposition insights and business case
  • Key accountability of defining the delivering the Product Roadmap and Proposition commercialisation
  • Driving the Central Proposition to deliver in the OpCo’s, start up mentality, with ability to deal with complexity and align with stakeholders at all levels 
  • Prioritise product developments and implement the operating model across the Group/Partners
  • Owning the CX, KPI’s, performance of the Service across the Group.  Hands on, product and content changes working with the OpCo’s
  • Define and Implement assisted and unassisted sales customer journeys from Digital Advisory into the marketplace at Group and OpCo level
  • Based on data and customer feedback driving the marketing plan and aligning with the SME Champion initiative

 

Apply if you have:

  • New product development in a service/advisory function
  • Digital CX / NPS experience
  • Strong internal and external stakeholder management and matrix management
  • Commercial and monetisation experience
  • Knowledge of both Telco Group functions and Operating Businesses
  • Strong delivery track record
  • Advisory at scale subject matter expert

If you have any questions left

Check out the application process and get to know us better here:
https://careers.vodafone.co.uk/b2b
https://careers.vodafone.co.uk/working-at-vodafone
Read more stories here: https://careers.vodafone.co.uk/posts


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