Demand Lead

United Kingdom
Posting date:21 Mar, 2018


  • Ensures customer satisfaction through owning the delivery process of their requirement projects.

  • Owns the requirements gather processes and ensures that such requirements are well integrated within technology plans.

  • Manages all the projects’ related activities (proposal formulation, requirements, planning, reporting, … etc.) towards the successful delivery of customer requirements, timely reporting on, and addressing risks as they arise.

  • Acts as the technology partner to the customer and technical SPOC on matters related to timelines and scope of projects’ delivery.

  • Work on expanding work scope with the different customers and ensure the business is continuously developed.

  • Work on different opportunities management, and follow up with customers till opportunity status is finalized.

  • Can own more than one project and/or opportunity at the same time.


  • Projects / opportunities owned will be small or mediumsize

  • Ensures the satisfaction of the customers with the deliverables they are getting


  • Responsible of approving the deliverables as a 1st Eye before the customer’s delivery.
  • Ensure continuous business development for the current running projects, and continuously suggest enhancements and update of the systems to ensure better customer experience and better value for the customer.
  • Identify the pain points for the customer and provide solutions/enhancements that would fix those points



    Feasibility Studies, Technology Evaluations


  • Acting as the delivery SPOC towards any customer on all the new developments requirements.
  • Evaluate and compare different technologies and tools, to identify where we stand from the market.
  • Work on impact analysis with Project manager for different changes and enhancements requested by/for the customer for running projects.
  • Ensures the timely response for these enquiries in a manner that doesn’t jeopardize business efficiency with the least disturbance to technology teams



    Demand planning & coordination


  • Ensures that the relevant technology stakeholders are active participants also in the concept formation phases of commercial requirements.

  • Coordinate with different stakeholders during proposal formulation and concept delivery




    Demand &Business Analysis activities


  • Liaise with different business domains to capturetheir business requirements and ensure that they are well prepared for smooth processing by subsequent technology teams.
  • Analysing clients' existing systems
  • Translating client requirements into highly specified project briefs.
  • Identifying optionsfor potential solutions and assessing them for both technical and business suitability.
  • Drawing up specific proposals for modified or replacement systems.
  • Producing project feasibility reports.
  • Consolidate & manage scope documents, High Leveland detailed Requirements.
  • Document different user stories and scenarios on diagrams, wireframes, and flowcharts.
  • Conduct workshops with all stakeholders to analyse & validate the requirements to ensure a wide approval of requirement specifications and resulting usecases
  • Align with peers to ensure there is no redundancyor inconsistency in requirements.
  • Working closely withdevelopers and a variety of end users to ensure technical compatibility and user satisfaction.
  • Define user-interface for the system, focusing on the needs and goals of the users.
  • Train clients on use of delivered work, investigate and answer clients’ questions.
  • Explain the technology, design rationale, and function strategy as it directly relates accomplishing goals set out in proposed solutions(where applicable).
  • Continuous research and awareness of the latest technologies and industry developments, and best user experience available from current products/solutions in the market.


  • Feasibility Studies, Technology Evaluations

  • Demand planning & coordination

  • Demand & Business Analysis activities



  • Business Orientation

  • Small to medium size project management

  • Managing cross-cultural virtual teams

  • Vendor and supplier management

  • Professional reporting



    Must have technical / professional qualifications:


    ·         Bachelor's degree in computer science, Software/Systems/Telecom Engineering or equivalent

    ·         MBA is a plus


    Work Experience:

    ·         6+ years of professional experience in IT domain, with at least 2 year in technical expertise.

    ·         2+ experience as business analyst or any similar role that involves requirements elicitation, analysis & documentation

    ·         ITCross-functional background, have a working experience in more than one IT area/discipline.

    ·         Telecom experience is a plus


    IT Knowledge:

    ·         Expert knowledge in development technologies and tools.

    ·         Information Technology experience to work cohesively with technical teams.

    ·         Exposed andfamiliar with the following technology domains [ERP, Embedded System, BI, Mobile Technologies, Portals, Java solutions, Microsoft Solutions, Hosting, IT operations]

    ·         Experience working with Scrum Framework and tools.


    Technical skills:

    ·         High business analysis skills.

    ·         Expert in understanding of business applications, IT solution delivery, and development technologies.

    ·         Strong analytical and product management skills required, including athorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

    ·         Ability to understand thebusiness from operational, financial, and technical points of view

    ·         Good communication, Presentation and documentation skills [Proposal Writing, High level and detailed requirements documents writing, Presentations, training materials]

    ·        Ability to work successfully and productively in a team environment or independently

    ·         Complex problem resolution



    ·         Team player, strong influence and relationship management skills.

    ·         Excellent Customer relationship management skills with ability to interact with high management.

    ·         Deep expertise in leading teams and setting priorities to insure project delivery.

    ·         Special requirements:

    ·         Excellent communications and Presentation skills both in Arabic and English

    ·         German is a plus.

    ·         Exposure and familiarity with other cultures

    ·         Ability and willingness for travelling

    ·         Working conditions and environment may differ from one location to another, which is considered part of the job, like keeping different working hours or weekends, etc. In accordance to the engaged account business



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