CXX Programme Manager
Customer Experience Excellence Programme Manager
Vodafone House, Newbury
Are you passionate about consumers and the service they receive? Do want to help our continuous drive to be the UK’s #1 network?
We have a great opportunity for someone to join our Customer Experience Excellence (CXX) function in Consumer. This person will be responsible for leading the Consumer CXX programme and driving our Consumer NPS performance.
This role is critical to achieving our CXX programme and NPS ambitions as part of our wider fightback plan.
As CXX programme manager you will need to develop the NPS plan then drives its delivery across the UK business. This will include identifying opportunities and driving positive customer change, through analysing key insights and engaging stakeholders. You will need to establish the vision, plan and execution against this significant project. This role works with a wide range of senior stakeholders across UK and Group ensuring timely decision making and that appropriate updates and best practices are shared. Ability to motivate and inspire people, work cross functionally across teams to deliver is essential to this role.
•Significant experience in programme management ideally cross-channel in a complex go-to-market business.
•Strong customer understanding and passion to deliver a best in class experience
•Able to build strong relationships and credibility across the organisation and externally. Capable of working in a complex organisation without necessarily having direct management control.
•Ability to use facts and insights to make decisions
What we can offer you
This is a great role where you will get lots exposure to senior stakeholders in the UK and Group potentially opening up opportunities for career development. You will also get access to our fantastic benefits package, which includes 28 days’ holiday, a generous pension scheme, discounts on Vodafone’s products and you get to work at our impressive campus!
If you think this is a great step for you, then apply today. Ready?
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.
Please note that all candidates internal and external will be subject to baseline security checks and we reserve the right to terminate employment for anyone that does not meet our minimum vetting requirements.
Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us on firstname.lastname@example.org
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