Customer Service Advisor - Wythenshawe, Manchester

Customer Service Advisor

£18,500 (£9.48 per hr) £2,000 potential annual bonus + brilliant benefits

Wythenshawe, Manchester

Shift Pattern: Monday - Sunday, 8am - 9pm (37.5hrs per week)

Our brilliant contact centre teams are bursting with personality, full of friendly characters that you’ll love working with in a welcoming environment where you can be yourself. Join us as a Customer Service Advisor and you’ll soon find out why we have been voted one of the UK’s best big companies to work for.

Our comprehensive three-week training will make you feel ready and supported to help our customers. We’re investing significantly in our Wythenshawe team, bringing lots of opportunities for development. Our brilliant benefits package puts money back in your pocket for lots of life’s little essentials. And our tailored support plans mean you’ll have the assistance and support you need whatever your circumstance.

We’re looking for people with the empathy, ability and personality to provide a great customer experience for all our customers. As a Customer Service Advisor you will handle all sorts of queries relating to our mobile products and look to resolve situations at first contact with a happy customer. You'll be empowered to identify opportunities where additional products may benefit them, and you'll need to apply your knowledge as well as use your great rapport skills to get the customer's commitment to wanting to find out more.

If you’ve worked in retail, customer service or a call centre before that would be great, but previous experience isn’t necessary as we’ll give you all the training and support you need.   

As well as a highly competitive salary we offer a benefits package that includes:

-  33 days’ holiday (including 8 bank holidays) and the option to buy or sell an additional 5 days

-  Up to 80% discounted SIM only and Broadband packages for yourself, your family and friends

-  Onsite Gym

-  Barista style coffee shop

-  Discounts at 100s of high street stores

-  World leading maternity package

-  Free health assessments to support your well-being

-  Plus many more

Proud to be in The Sunday Times 25 Best Big Companies to Work for 2018

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in the success of our business, and we are committed to building an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

We're thrilled to be a Stonewall Top 100 Employer and to have been awarded Number 1 Best LGBT+ & Friends Network

Your future is exciting. Ready?